Subject: Arabic Language Test - Abu Khalid
From: Abu Khalid <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 8 Sep 2022 04:50:08 -0400

| | Foreign Language Screening Test

Name | Abu Khalid     /  (+91) 7858844362    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

We are extremely sorry to hear this that your order couldn't place
Actually we have placed your order but the given adress was found wrong so the product couldn't reach you
Please edit your adress correctly so we cam find you out to replace your order once again we are sorry for your inconvenience
Thank you

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

We are sorry to have this problem with you our products are always checked before packing but sometimes it happens by mistake if you got it scratch we can replace new other one within the replace policy so you don't worry sir we are ready to help out
Thank you for connecting us
Have a great day

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