Subject: Tech Support Candidate - Rohit Kumar
From: Rohit Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 8 Sep 2022 01:35:25 -0400

| | Tech Support Test

Name | Rohit Kumar
E-mail | [email-masked]
Phone Number | (+91) 7289025139
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Nangloi, New Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | People strong | Specialist technical delivery | NA | 24320
Previous Employer 1 | NA | NA | NA | NA
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. I will go through the error.

2. I will check my internet connection, if the same is good then I will try to open the same site on another browser.

3. I will check my installed extensions if I have any site-blocking extension I will disabled the same.

4. There might be possiblity provider have might have blocked access to the site

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn the mobile Bluetooth.
2. Turn in the Bluetooth speaker.
3. Go to the mobile Bluetooth settings and then refresh the same then click on the speaker name and then speaker will connect with the mobile Bluetooth.

What according to you makes you a good candidate for customer service or technical support job?

1. Firstly, candidate have to completely go through the cleint's query in terms of trail mail.

2. Try to give the resolution to the client in the same manner they have raised the query so that they will understand the resolution. If we revert to the customer with the complex sentence then user will not satisfied and re-raise the query that will increase our work load.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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