Subject: Daily performance summary for LiveSalesman team for Sep 7th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 8 Sep 2022 09:05:20 +0530

Please find listed below the performance data for the LiveSalesman team for Sep 7th, 2022.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0 | 0 | 0
Abdallah Ahmed | 0 | 13 | 0 | 2 | 15
Sultan Motawa | 0 | 1 | 21 | 3 | 25
Nourah Alfhaid | 0 | 0 | 1 | 0 | 1
Asma Alotaibi | 0 | 1 | 20 | 1 | 22
Ali hazzaa | 0 | 1 | 7 | 3 | 11
Jok Kuol | 0 | 0 | 0 | 0 | 0
Malek Hosan | 1 | 2 | 0 | 1 | 4
Aws Adra | 0 | 0 | 0 | 0 | 0
Hasan Nour | 0 | 0 | 0 | 1 | 1
Alhamzi Mohammed | 0 | 0 | 3 | 0 | 3
Mohiuddin Lsm | 0 | 0 | 18 | 2 | 20
Waseem Ahemad . Khan | 0 | 0 | 0 | 0 | 0
! Hassan Bin Saeed | 0 | 4 | 14 | 3 | 21
Murtaza Kutiyanawala | 0 | 0 | 0 | 0 | 0
Ali Ibraheem | 0 | 0 | 43 | 10 | 53
taher Mohammad | 0 | 0 | 17 | 6 | 23
Wejdan Alotaibi | 0 | 2 | 34 | 6 | 42
Grand Total | 1 | 24 | 178 | 38 | 241

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 91
| Delivery Related | Day of Delivery - Status | 5
| | Delayed Delivery (Furniture) | 3
| | Delayed Delivery (HH) | 2
| | Delivery Status | 42
Customer Services Total | | | 143
Live Sales | Pre-Sale | Help in completing the order | 21
Live Sales Total | | | 21
No Answer Total | | | 2
No Answer | (blank) | (blank) | 2
PreSales | | (blank) | 6
| Other Enquiry | Website/App Issues | 1
PreSales Total | | | 7
Grand Total | | | 173

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Malek Hosan | 0 | 1 | 0 | 0 | 0 | 0 | 1
Grand Total | 0 | 1 | 0 | 0 | 0 | 0 | 1

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ali hazzaa | 8 | 7 | 7 | 14 | 8 | 17 | 61
Asma Alotaibi | 0 | 3 | 0 | 0 | 0 | 3 | 6
Alhamzi Mohammed | 0 | 0 | 0 | 0 | 0 | 8 | 8
Malek Hosan | 4 | 0 | 0 | 0 | 0 | 2 | 6
Hasan Nour | 1 | 1 | 0 | 0 | 0 | 1 | 3
Khaled Sufian | 4 | 0 | 0 | 0 | 0 | 2 | 6
Ali Ibraheem | 14 | 5 | 0 | 1 | 0 | 6 | 26
Abdallah Ahmed | 6 | 4 | 1 | 2 | 0 | 7 | 20
Abdullah Otaibi | 0 | 0 | 0 | 0 | 0 | 1 | 1
taher Mohammad | 9 | 4 | 0 | 1 | 1 | 5 | 20
Mohiuddin Lsm | 9 | 5 | 1 | 0 | 0 | 2 | 17
Sultan Motawa | 13 | 3 | 1 | 1 | 0 | 1 | 19
! Hassan Bin Saeed | 5 | 9 | 4 | 5 | 4 | 3 | 30
Mosab Mohammed Abdalla Nasreldin | 7 | 4 | 3 | 0 | 2 | 0 | 16
Wejdan Alotaibi | 9 | 1 | 0 | 0 | 0 | 0 | 10
Grand Total | 89 | 46 | 17 | 24 | 15 | 58 | 249

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohiuddin Lsm | 0 | 0 | 1 | 1 | 0 | 1 | 3
taher Mohammad | 0 | 0 | 0 | 0 | 0 | 1 | 1
| 0 | 0 | 0 | 0 | 0 | 1 | 1
Khaled Sufian | 0 | 0 | 0 | 0 | 0 | 1 | 1
! Hassan Bin Saeed | 1 | 1 | 0 | 0 | 0 | 1 | 3
Abdallah Ahmed | 3 | 0 | 0 | 0 | 0 | 1 | 4
Ali Ibraheem | 0 | 1 | 0 | 0 | 0 | 1 | 2
Ali hazzaa | 0 | 1 | 0 | 0 | 0 | 1 | 2
Sultan Motawa | 6 | 0 | 0 | 0 | 0 | 0 | 6
Syed Ataullah | 1 | 0 | 0 | 0 | 0 | 0 | 1
Malek Hosan | 2 | 0 | 0 | 0 | 0 | 0 | 2
Wejdan Alotaibi | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 14 | 3 | 1 | 1 | 0 | 8 | 27

Please feel free to reach out for any further clarifications.