Subject: Daily performance summary for LiveSalesman team for Sep 7th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 8 Sep 2022 09:01:21 +0530

Please find listed below the performance data for the LiveSalesman team for Sep 7th, 2022.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Mosab Mohammed Abdalla Nasreldin | 7 | 0 | 3 | 0 | 1 | 11
Abdallah Ahmed | 0 | 0 | 0 | 0 | 0 | 0
Sultan Motawa | 0 | 0 | 0 | 0 | 0 | 0
Nourah Alfhaid | 0 | 0 | 0 | 0 | 0 | 0
Asma Alotaibi | 0 | 0 | 0 | 0 | 0 | 0
Ali hazzaa | 0 | 0 | 0 | 0 | 0 | 0
Jok Kuol | 4 | 2 | 4 | 0 | 9 | 19
Malek Hosan | 11 | 0 | 0 | 0 | 3 | 14
Aws Adra | 12 | 3 | 11 | 0 | 9 | 35
Hasan Nour | 1 | 1 | 6 | 0 | 0 | 8
Alhamzi Mohammed | 0 | 7 | 17 | 0 | 0 | 24
Mohiuddin Lsm | 0 | 4 | 6 | 0 | 6 | 16
Waseem Ahemad . Khan | 0 | 2 | 19 | 0 | 2 | 23
! Hassan Bin Saeed | 0 | 0 | 0 | 0 | 0 | 0
Murtaza Kutiyanawala | 0 | 0 | 0 | 0 | 2 | 2
Ali Ibraheem | 0 | 0 | 0 | 0 | 0 | 0
taher Mohammad | 0 | 0 | 0 | 0 | 0 | 0
Wejdan Alotaibi | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 35 | 19 | 66 | 0 | 32 | 152

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 26
| Delivery Related | Damage during delivery | 3
| | Day of Delivery - Status | 1
| | Delayed Delivery (HH) | 2
| | Delivery Status | 9
| Product Complaint | Complaint within Warranty | 6
| Refunds and Cancelations | Cancelation | 1
| | Delay collection | 2
| | Return Request Initiation | 2
Customer Services Total | | | 52
No Answer | (blank) | (blank) | 1
| No Answer | No Answer | 1
No Answer Total | | | 2
PreSales | (blank) | (blank) | 2
| Other Enquiry | (blank) | 1
| | Offers | 2
| | Payment Methods | 1
| | Store Availability | 2
| | Store Location | 1
| Policy Related | Delivery Cost | 2
| Product Related | Combo | 1
| | Product Specification | 6
PreSales Total | | | 18
Grand Total | | | 72

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Jok Kuol | 4 | 1 | 0 | 0 | 0 | 1 | 6
Mosab Mohammed Abdalla Nasreldin | 10 | 0 | 0 | 1 | 2 | 1 | 14
Malek Hosan | 2 | 0 | 0 | 0 | 0 | 1 | 3
Alhamzi Mohammed | 0 | 0 | 0 | 1 | 0 | 0 | 1
Aws Adra | 2 | 1 | 0 | 0 | 0 | 0 | 3
Grand Total | 18 | 2 | 0 | 2 | 2 | 3 | 27

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Alhamzi Mohammed | 8 | 2 | 0 | 0 | 0 | 7 | 17
Waseem Ahemad . Khan | 2 | 1 | 3 | 7 | 5 | 5 | 23
Jok Kuol | 2 | 5 | 5 | 5 | 2 | 8 | 27
Mohiuddin Lsm | 4 | 0 | 0 | 0 | 0 | 8 | 12
Aws Adra | 7 | 1 | 2 | 1 | 0 | 7 | 18
| 0 | 0 | 0 | 0 | 0 | 2 | 2
Hasan Nour | 0 | 0 | 1 | 0 | 0 | 2 | 3
Mosab Mohammed Abdalla Nasreldin | 2 | 0 | 1 | 0 | 0 | 4 | 7
Grand Total | 25 | 9 | 12 | 13 | 7 | 43 | 109

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
| 0 | 0 | 0 | 0 | 0 | 1 | 1
Mosab Mohammed Abdalla Nasreldin | 5 | 0 | 0 | 0 | 0 | 3 | 8
Anslem Misquitta | 0 | 0 | 0 | 0 | 0 | 1 | 1
Ali Mohamed Ahmed | 0 | 0 | 0 | 0 | 0 | 1 | 1
Waseem Ahemad . Khan | 0 | 1 | 0 | 1 | 2 | 5 | 9
Jok Kuol | 8 | 2 | 0 | 0 | 1 | 1 | 12
Mohiuddin Lsm | 2 | 0 | 0 | 1 | 0 | 1 | 4
Murtaza Kutiyanawala | 3 | 0 | 0 | 1 | 0 | 0 | 4
Aws Adra | 5 | 0 | 1 | 0 | 0 | 0 | 6
Alhamzi Mohammed | 1 | 0 | 0 | 0 | 0 | 0 | 1
Syed Ataullah | 2 | 0 | 0 | 0 | 0 | 0 | 2
Malek Hosan | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 27 | 3 | 1 | 3 | 3 | 13 | 50

Please feel free to reach out for any further clarifications.