Subject: Trainer Candidate - Yasha Malaviya
From: Yasha Malaviya <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 7 Sep 2022 08:22:46 -0400

| | Tech Support Test

Name | Yasha Malaviya
E-mail | [email-masked]
Phone Number | (91) 9565118833
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Lucknow

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Genpact | Process Developer | Aug 2022 | 32000
Previous Employer 1 | Softech Solution | IT Recuriter | Mar 2020 | 40000
Previous Employer 2 | Zolpay | Analyst | Feb2016 | 28000

If Selected, how much time do you need to join? | 15

Please briefly describe your work experience specifically in Quality?

Quality should meet and deliver the product ontime with its given amount of time.
to check the quality of the software so that it can be risk and error can be managed and the best can be delivered.

Have you worked as a Quality Manager in a Call Center/Customer Service/BPO Environment? | No

Please tell us below in 300 - 500 words about the most difficult situation in your experience as someone who is responsible to manage and bring improvements in quality of your team

there are mutilple hurdles can be facing while facing the quality of the team. likewise,
a) Staffing
b) Morale
c) Quality Monitering
d)Relevence
e) listening more and talking less
Staffing can play cruical role in it, as staffing is turnover can be high, like finding the best fit can take time and money. Solution to this problem that can be providing and guiding them properly and giving incentives with help them to improve.

Due to overloading of staff sometimes sometimes morale of the staff goes low as they can see overloading of staff. so in this situation keep the morale up of the employee by motivating them and showing them best of them as the quality analyst can help them to grow morale.

Quality monitering is hampered as the abundance of data availability which is raw and unsorted data. for this on time sorting of the data to be done by monitering and measuring it right way.

Relevence is considered as the fast growing online system the need the quality team to maintain the relevance in there content and product. The solution to this emotinal intelligence of the staff.

Listening more and talking less is also a issue for quality as sometimes the staff listens more to supervisior but the response comes slow and low as they cannt deliver the best of them due to lack of understanding as they cannot deliver it. The solution to this is improvement the communiucation between the supervisior and the staff. so the best to be delivered.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customer service refers to delivering or slightily more delivering the customer expectation from the company whereas the great customer service refer as the service provided by the company which is beyond the expectation the customer likely to said adding a personal touch to the final delivery of the product/service.

What according to you makes you a good candidate for this position?

the quality makes me good candidate for this postion as i have the good communication skill and good coaching. i can faciliate communication with the management and the frontline staff and be a good coach for them.
i have understanding to emphathize and to under the situation of other and at the same time unbaised.
i will pay attention to every detail of the data so i can sort them to good to bad and get best out of them.
i have the ablitity to analyise the data and i always keep myself open for the new change and devlopment and i have the ability to learn fast.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

| |