Subject: English Language Test - Arshad Warsi
From: Arshad Warsi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 7 Sep 2022 03:31:55 -0400

| | Foreign Language Screening Test

Name | Arshad Warsi     /  (91) 7081912864    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi xyz,

We received your email regarding your order of a handbag from our online store 14 days back. We placed your order and shipped it to courier company when company tried to deliver your order they found that your courier address was incorrect and they were unable to ship your order we are kindly requesting you to change your courier address so we can attempt re delivery.

Thank you.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul,

We received your email today and we are sorry for  inconvenience. we are currently working on your request to return or replace your order ,we will send someone to see the condition of your Tv cabinet and if we find scratches on it we will help in the best way possible.

Thank you ,Team Homebox.

| |