Subject: Steer co Report - Sep
From: Murtaza Kutiyanawala <[email-masked]>
To: Ashish Dabral <[email-masked]>, "[email-masked]" <[email-masked]>
Date: Wed, 7 Sep 2022 07:06:54 +0000

Hi Ashish / Gaurav,

Please find the data for Steer co report

Ecom Invoice count.

UAE

Target

Aug'22
        12,112
Avg. L3M - May - July
        38,532
YTD -July'22 - Aug'22
24,189

Murtaza Kutiyanawala
Team Lead - Customer Care
T   :  +971 4 517 2300
D  :  +971 4 813 2414
F   :  +971 4 517 2380
E   : [email-masked]<mailto:[email-masked]>
Landmark Tower, Dubai Marina, P.O.Box 282028, UAE.
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7Cmurtaza.kutiyanawala%40landmarkgroup.com%7C451b5b1b38d0415a044608d96ac43dbf%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637658213337732239%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=Cdij8dK2Vfav4R8QlQkxzKCysFQU3v13MudEsv%2BNmCE%3D&reserved=0>

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com

Subject: RE: Steer Co Data Crystel - Aug
From: Raneem Alqutub <[email-masked]>
To: Murtaza Kutiyanawala <[email-masked]>
Cc: Nada Hattar <[email-masked]>
Date: Thu, 1 Sep 2022 06:38:48 +0000

CAUTION: External email sender. Use care when clicking on links or opening attachments!

Hi Murtaza,

Attached FYKR

Best Regards,

Raneem Al-Qutub
Senior Operations Support Center Associate

T: +962 6 500 1333

F: +962 6 500 1334

M: +962 799310226

E: [email-masked]<mailto:[email-masked]>

www.crystel.co<http://www.crystel.co/>

<https://www.linkedin.com/company/538477?trk=tyah&trkInfo=clickedVertical%3Acompany%2CclickedEntityId%3A538477%2Cidx%3A2-1-9%2CtarId%3A1465818676745%2Ctas%3Acrystel>

<https://www.facebook.com/Crystel.co>

<https://twitter.com/CrystelCo>

<https://www.youtube.com/channel/UCIlmC47mnFyc58kjUCMkByQ>

From: Murtaza Kutiyanawala [mailto:[email-masked]]
Sent: Wednesday, August 31, 2022 3:41 PM
To: Raneem Alqutub
Cc: Nada Hattar
Subject: Steer Co Data Crystel - Aug

Hi Raneem,

Please find attached Steer Co template, details of which are required to be provided for Aug’22 Steer Co.

Also note, months May’22 to Jul’22 to be considered for Average Last 3 months details and for Aug’22 YTD consider rom July'22 and Aug '22

Request you to share the whole numbers as well.

Murtaza Kutiyanawala

Team Lead – Customer Care

T   :  +971 4 517 2300

D  :  +971 4 813 2414

F   :  +971 4 517 2380

E   : [email-masked]<mailto:[email-masked]>

Landmark Tower, Dubai Marina, P.O.Box 282028, UAE.

www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7Cmurtaza.kutiyanawala%40landmarkgroup.com%7C451b5b1b38d0415a044608d96ac43dbf%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637658213337732239%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=Cdij8dK2Vfav4R8QlQkxzKCysFQU3v13MudEsv%2BNmCE%3D&reserved=0>

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>

Subject: RE: CS - Steer co data - Aug'22
From: Alen Muthalaly <[email-masked]>
To: Murtaza Kutiyanawala <[email-masked]>
Cc: Ahmed Zoher <[email-masked]>, Sameer Sadiq <[email-masked]>
Date: Thu, 1 Sep 2022 08:24:29 +0000

Hi Murtaza,

Please find below NPS details:

UAE

NPS post checkout

NPS post delivery

Target

50

50

Aug'22

56.3

27.9

Avg. L3M - May - July

59.7

19.5

YTD -July'22 - Aug'22

59.1

20.8

Regards

Alen Muthalaly

From: Murtaza Kutiyanawala <[email-masked]>
Sent: 01 September 2022 11:05 AM
To: Alen Muthalaly <[email-masked]>
Cc: Ahmed Zoher <[email-masked]>; Sameer Sadiq <[email-masked]>
Subject: CS - Steer co data - Aug'22

Good morning, Alen

Request you to share the NPS score as per the below table:-

UAE

NPS post checkout

NPS post delivery

Target

50

50

Aug'22

Avg. L3M - May - July

YTD -July'22 - Aug'22

Murtaza Kutiyanawala

Team Lead - Customer Care

T   :  +971 4 517 2300

D  :  +971 4 813 2414

F   :  +971 4 517 2380

E   : [email-masked]<mailto:[email-masked]>

Landmark Tower, Dubai Marina, P.O.Box 282028, UAE.

www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7Cmurtaza.kutiyanawala%40landmarkgroup.com%7C451b5b1b38d0415a044608d96ac43dbf%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637658213337732239%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=Cdij8dK2Vfav4R8QlQkxzKCysFQU3v13MudEsv%2BNmCE%3D&reserved=0>

Subject: RE: CS - Steer co data - Aug'22 - Invoice Count (B&M & Ecom) & CCC cost
From: Nagarjuna Eede <[email-masked]>
To: Murtaza Kutiyanawala <[email-masked]>
Cc: Syam Rajan1 <[email-masked]>, Rasheed Mavumkeel <[email-masked]>, Ahmed Zoher <[email-masked]>, Sameer Sadiq <[email-masked]>
Date: Fri, 2 Sep 2022 12:43:22 +0000

Hi Murtaza,

As discussed, PFB data for B&M.

Order Location

B&M Aug Total

B&M Avg : L 3 months May - July

B&M YTD – July’22 – Aug’22

UAE

63866

61,602

128212

July

64,346

May

66,404

June

54,056

Regards,

Nagarjuna Eede,

UAE Finance Manager,

Landmark Group

Direct Line: 04 -517 4256

From: Murtaza Kutiyanawala <[email-masked]>
Sent: Friday, 2 September 2022 3:52 PM
To: Nagarjuna Eede <[email-masked]>
Cc: Syam Rajan1 <[email-masked]>; Rasheed Mavumkeel <[email-masked]>; Ahmed Zoher <[email-masked]>; Sameer Sadiq <[email-masked]>
Subject: RE: CS - Steer co data - Aug'22 - Invoice Count (B&M & Ecom) & CCC cost

Hi Nagarjuna,

Request you to share the below data as this needs to be presented to the corporate team by the 5th Sep

Murtaza Kutiyanawala

Team Lead – Customer Care

T   :  +971 4 517 2300

D  :  +971 4 813 2414

F   :  +971 4 517 2380

E   : [email-masked]<mailto:[email-masked]>

Landmark Tower, Dubai Marina, P.O.Box 282028, UAE.

www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7Cmurtaza.kutiyanawala%40landmarkgroup.com%7C451b5b1b38d0415a044608d96ac43dbf%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637658213337732239%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=Cdij8dK2Vfav4R8QlQkxzKCysFQU3v13MudEsv%2BNmCE%3D&reserved=0>

From: Murtaza Kutiyanawala
Sent: Thursday, September 1, 2022 11:22 AM
To: Nagarjuna Eede <[email-masked]<mailto:[email-masked]>>
Cc: Syam Rajan1 <[email-masked]<mailto:[email-masked]>>; Rasheed Mavumkeel <[email-masked]<mailto:[email-masked]>>; Ahmed Zoher <[email-masked]<mailto:[email-masked]>>; Sameer Sadiq <[email-masked]<mailto:[email-masked]>>
Subject: CS - Steer co data - Aug'22 - Invoice Count (B&M & Ecom) & CCC cost

Hi Nagarjuna

Request you to share the below data of the invoice count for B&M and Ecom, also we would require the CCC Cost YTD July

Order Location

Ecom Aug Total

Ecom Avg : L 3 months May - July

Ecom YTD – July’22 – Aug’22

UAE

Order Location

B&M Aug Total

B&M Avg : L 3 months May - July

B&M YTD – July’22 – Aug’22

UAE

Murtaza Kutiyanawala

Team Lead – Customer Care

T   :  +971 4 517 2300

D  :  +971 4 813 2414

F   :  +971 4 517 2380

E   : [email-masked]<mailto:[email-masked]>

Landmark Tower, Dubai Marina, P.O.Box 282028, UAE.

www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7Cmurtaza.kutiyanawala%40landmarkgroup.com%7C451b5b1b38d0415a044608d96ac43dbf%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637658213337732239%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=Cdij8dK2Vfav4R8QlQkxzKCysFQU3v13MudEsv%2BNmCE%3D&reserved=0>

Subject: Customer Care-Inhouse Cost FY 22-23
From: Syam Rajan1 <[email-masked]>
To: Murtaza Kutiyanawala <[email-masked]>
Cc: Nagarjuna Eede <[email-masked]>, Rasheed Mavumkeel <[email-masked]>
Date: Mon, 5 Sep 2022 12:36:24 +0000

Dear Murtaza,

Please find the attached inhouse cost for Customer care,(Telephone exp having confusion because one line exp not considered, take it from Rasheed)

Regards,

Syam