Subject: Tech Support Candidate - Mayank Kumar Mayank
From: Mayank Kumar Mayank <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 7 Sep 2022 02:39:38 -0400

| | Tech Support Test

Name | Mayank Kumar Mayank
E-mail | [email-masked]
Phone Number | (+91) 8168654739
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Palwal
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Flipkart | System Engineer | NA | 20000
Previous Employer 1 | Value Points system | System Experts | 7/07/2021 | 14200
Previous Employer 2 | MH IT Solution | Desktop Support Engineer | 12/2020 | 15000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

* First I will check the internet connectivity for the user.
* Second I will check the correct URL he / she is using to surf or not.
* Third I will check is their any proxy enable to block that site or not.
* I will check is that website is able to open on other devices like mobile, laptop, system.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

* Power ON the speaker
* Putting it's on bluetooth mode
* Enable my device bluetooth ON
* Search the speaker and paired it.
* After pairing I can use it with my phone.

What according to you makes you a good candidate for customer service or technical support job?

* Better listeners to customer issue,
* Ask him/her by basic questionings.
* Having calm n better interaction will help to connect the user easily.

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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