Subject: Tech Support Candidate - Omer Maqbool
From: Omer Maqbool <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 7 Sep 2022 02:16:14 -0400

| | Tech Support Test

Name | Omer Maqbool
E-mail | [email-masked]
Phone Number | (+91) 9541537325
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Srinagar
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Deloitte usi | Analyst | 24 april | 28000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Restart My Device

Many basic problems can be solved simply by restarting your device. This clears caches, and forces the device to re-load the program or web page you may be having issue with, rather than use something that may be partially wrong.
Make Sure the Internet Connection Works

Open your browser. In the address bar at the top, type in google.com, then push Enter or Return.
Make sure you're able to load Google.com. Once this loads, make sure you're able to search. Type something in the Search box, then select Google Search.
Make sure search results load properly.
If searching doesn't work, then there's reason to believe that you're not connected to the Internet. Fix the connection issue before proceeding.
Check if the Website is Down for Everybody or Just Me

It's a good idea to test if the site you're trying to access is down for everyone, or just you. There's a website that facilitates doing just that!

Open your preferred browser, and visita website checker page, such as "Down for Everyone or Just Me".
On the site, type in the website address you're having problems reaching, then then push Enter or Return.
Look at the result from the site, to determine if the site is down.
If the result says that "It's just you.", that means there's a problem with the connection between your computer and the site, but other people can get to the site.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Tap on the bluetooth option on phone and search the device. Once device is found pair the device and connect
What according to you makes you a good candidate for customer service or technical support job? | I can handle pressure and help the customer in a best possible way
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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