Subject: Tech Support Candidate - Indra Bhatt
From: Indra Bhatt <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 6 Sep 2022 11:13:47 -0400

| | Tech Support Test

Name | Indra Bhatt
E-mail | [email-masked]
Phone Number | (91) 7982749715
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Badarpur, Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | 3i infotech Consultancy Pvt Ltd | System Administrator | 16/10/2022 | 16k
Previous Employer 1 | K.G.Services & Solutions | Customer Care Officer | 25/10/2022 | 13k
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Troubleshooting Steps which I will be Take to Resolve and Diagnosis issue is given Below.
1. First I will check which type of Error it's shows . IF Error Related to Internet Connectivity So go further to check network connection Wireless can be flaky and drop out at any time, so make sure connected to right network.
2. Research Any Error Message in Browser. Error message are handy because they let to know exactly what's going on . use this information to try and troubleshot the issue, or at least rule out problem with your hardware or software some of the most common error encounter are:-
403 Forbidden :- Tell User is not allowed to access this page. check the address and try again.
404 Page not found : The page trying to access no longer exists. check the address and try again. This could mean the webmaster has moved the page , or something has broken.
500 Internal Server Error: There's a problem with the server that hosts the website.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

There are Certain Steps need to Follow to Connect Bluetooth speaker to mobile phone which are
1. Go to Mobile phone Settings.
2. Tap the Bluetooth option
3. Turn on Bluetooth
4. A list of available devices will appear.
5. If your speaker is not listed, press the button on your speaker that makes it discoverable. It's often a button with a Bluetooth symbol on it.
6. On your mobile select your speaker and that's it, you're connected.

What according to you makes you a good candidate for customer service or technical support job?

Base on skills which I have I am Consider good candidate for this Profile. I have detailed knowledge of the system, its software and hardware.
Strong characteristic and spirit for good and sound customer service.
Able to work with people and have strong communication skills.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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