Subject: Arabic Language Test - Mohammed Abdullah
From: Mohammed Abdullah <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 6 Sep 2022 06:20:47 -0400

| | Foreign Language Screening Test

Name | Mohammed Abdullah    /  (+91) 9717268480    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

subject: Adjusting for the delay in delivery

We have received your letter complaining that you have not received the delivery of your order.
We would like to inform you that you have shared a wrong address with us, So the courier could not deliver your order in time.
Please provide us with the correct address of your flat and we will work on delivering your order within three days
sorry for the delay.
Regards

Mohammed,
customer support executive

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

sub: responding to damaged Cabinet

We are regretful to know that you received the cabinet in physically damaged
condition. We are sorry for what you faced.
We knew that the damage was done due to mishandling of the cabinet during fixing. However, we will send the team again for a replacement tomorrow.

Yours faithfully,
Mohammed,
customer support executive

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