Subject: English Language Test - Vaibhav Tiwari
From: Vaibhav Tiwari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 6 Sep 2022 03:48:28 -0400

| | Foreign Language Screening Test

Name | Vaibhav Tiwari     /  (284204) 9519412733    / [email-masked]
Whats your first language | English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. | Dear Sir/ Mam we tried to reach at your location to give yours ordered ( handbag) but unfortunately our delivery agent is not able to find your location or area and sorry to say not contact with u. Please kindly check and fill the correct delivery location again and call on 15 to pick your order as well as handbag.Thank you.
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. | Dear Sir, thanks for reaching out.Satifying our customers is very important to us and i am sorry ( product/ service) did not meet your expectations.I fully respect your decision and can only apologize for any problems.I am appreciate your patience.We have processed your refund, and you should expect to see the amount credited to your account in 4 to 5 business days.If you have any other questions or concerns , just reply to this email.I will be here to help you in any way I can. Thank you.

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