Subject: English Language Test - RAHUL MEHRA
From: RAHUL MEHRA <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 6 Sep 2022 03:18:15 -0400

| | Foreign Language Screening Test

Name | RAHUL MEHRA    /  (+91) 7982598697    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Sir/Ma'am,

Greetings of the day!

Please accept our sincere apologies for the inconvenience caused to you.

We would like to inform you that the delivery address is incorrect as per our courier partner.

We would request you to kindly share the Complete and correct address along with ZIP code .

We will update the courier partner for a seamless delivery.

We appritiate your patronage and looking forward to hear from you soon.

Stay Safe!

Warm regards

Rahul Mehra

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Mr. Abdul

Greetings of the day !

Please accept our sincere apologies for the inconvenience caused to you. We certainly didn't intend this to be happen.

We would request you to kindly initiate the return request after log into your account and we will arrange a replacement for the same.

Kindly keep the original box, price tags and packaging handy with you at the time of pick and replacement.

Should you have any further concerns, please feel free to contact us.

Stay Safe!

Warm regards
Rahul Mehra

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