Subject: Call Report Summary 20th & 21st Feb'2016
From: Ashish Dabral <[email-masked]>
To: deeksha <[email-masked]>
Date: Mon, 22 Feb 2016 15:42:35 +0530 (IST)

20-Feb-2016 

Process 	Agent 	Inbound 	Outbound 	Voice Mail 	Abandoned & Missed 	Total 	Avg.Duration 	Total Duration 	Remarks 
Asanda 	All 	161 	12 		35 	208 	0:06:53 	17:36:24 	
HFL 	All 	18 	11 		7 	36 	0:06:02 	2:46:58 	Call back done 
Secure Tabs 	All 	10 	6 			16 	0:03:19 	0:56:33 	
TxtNation 	All 	0 	0 		149 	149 			
Universal 	All 	30 	14 		18 	62 	0:05:13 	3:54:00 	
Total 		219 	43 	0 	209 	471 	0:05:22 	25:13:55 	

21-Feb-2016 

Process 	Agent 	Inbound 	Outbound 	Voice Mail 	Abandoned & Missed 	Total 	Avg.Duration 	Total Duration 	Remarks 
Asanda 	All 	107 	10 		21 	138 	0:03:58 	9:28:52 	
HFL 	All 	11 	7 			18 	0:06:47 	1:39:26 	
Secure Tabs 	All 	10 	0 		1 	11 	0:04:23 	0:47:13 	Call back done 
TxtNation 	All 	0 	0 		112 	112 			
Universal 	All 	10 	3 		16 	29 	0:23:07 	3:52:35 	
Total 		138 	20 	0 	150 	308 	0:09:34 	15:48:06