Subject: Re: GE Abandoned chat
From: Ramananda <[email-masked]>
To: Ashish Dabral <[email-masked]>
Cc: "Ravi Parkash . Gupta" <[email-masked]>, deeksha <[email-masked]>
Date: Tue, 16 Feb 2016 12:50:49 +0530 (IST)

Hello, 

It was definitely my fault, I call Ravi to my system to help me with my IBD chat and forgot to check GE chats at that time. Will not happen again in future. 

With Regards, 
MRSingh 

From: "Ashish Dabral" <[email-masked]> 
To: "Ravi Parkash . Gupta" <[email-masked]>, "Ramananda " <[email-masked]> 
Cc: "deeksha" <[email-masked]> 
Sent: Monday, February 15, 2016 6:26:06 PM 
Subject: GE Abandoned chat 

Hi Both 

There has been 1 Abandoned chat in GE on dated 13 /02/2016 , So please give your proper explanation to Deeksha ma'am regarding this . 

Process 	Hour 	Abandoned Chats 	Avg. Wait Time to Abandoned 	Agent Availability & Online Time 
GE 	9:00 AM 	1 	00:00:52 	Ravi(01:00:00),Rama(00:46:38) 
Total 		1 		

-- 

With Regards, 
MRSingh 

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