Subject: English Language Test - Keertan porte
From: Keertan porte <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 5 Sep 2022 23:47:44 -0400

| | Foreign Language Screening Test

Name | Keertan porte    /  (+91) 9755996402    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Good morning dear sir /mam,
I'm here for your queries regarding the courier as I can see from current situation our products have been Dispatched already and regarding the problem the mention address as per your concerns about it's wrong and our delivery partner are trying to deliver the courier to the mention address. Solution to your queries we can cancel the shipment and refund the amount that you paid after changing of address you can place the order to correct locality or mention address. Thank you for precious time hope that solve your queries. For more queries you can connect to us.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Good morning dear sir/mam,
As I can see you order the sony braviya TV on 20/09/2022, as I am reading the problem we are extremely sorry and completely understand the situation regarding the installation of TV has went wrong from our team, we provide you the replacement very soon on your mention address fast as possible our team come and place and replace for you ones again we are look more into the problem so that it's never happen again Thank you for precious time hope that solve your queries. For more queries you can connect to us.

| |