Subject: Daily performance summary for LiveSalesman team for Sep 5th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 6 Sep 2022 09:05:18 +0530

Please find listed below the performance data for the LiveSalesman team for Sep 5th, 2022.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Aws Adra | 0 | 0 | 0 | 0 | 0
Abdallah Ahmed | 0 | 4 | 0 | 0 | 4
Nourah Alfhaid | 0 | 0 | 55 | 7 | 62
Sultan Motawa | 0 | 0 | 27 | 9 | 36
Mosab Mohammed Abdalla Nasreldin | 0 | 4 | 0 | 6 | 10
Ali Ibraheem | 0 | 8 | 14 | 6 | 28
Malek Hosan | 0 | 1 | 0 | 1 | 2
Wejdan Alotaibi | 0 | 0 | 41 | 5 | 46
Jok Kuol | 0 | 0 | 0 | 0 | 0
Alhamzi Mohammed | 0 | 2 | 4 | 0 | 6
Mohiuddin Lsm | 0 | 0 | 3 | 1 | 4
Waseem Ahemad . Khan | 0 | 0 | 0 | 0 | 0
taher Mohammad | 0 | 1 | 16 | 10 | 27
Murtaza Kutiyanawala | 0 | 0 | 0 | 0 | 0
! Hassan Bin Saeed | 0 | 0 | 16 | 4 | 20
Grand Total | 0 | 20 | 176 | 49 | 245

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 54
| Delivery Related | Day of Delivery - Status | 3
| | Delayed Delivery (Furniture) | 9
| | Delayed Delivery (HH) | 8
| | Delivery Status | 90
| | Missing items\parts | 1
| Product Complaint | Complaint within Warranty | 8
| Refunds and Cancelations | Refunds after Return | 1
| | Return item not received | 1
Customer Services Total | | | 175
Live Sales | Pre-Sale | Help in completing the order | 22
Live Sales Total | | | 22
No Answer Total | | | 1
No Answer | (blank) | (blank) | 1
PreSales | | (blank) | 2
PreSales Total | | | 2
Grand Total | | | 200

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Malek Hosan | 0 | 1 | 0 | 0 | 0 | 0 | 1
Syed Ataullah | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 1 | 1 | 0 | 0 | 0 | 0 | 2

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Asma Alotaibi | 0 | 1 | 1 | 0 | 0 | 2 | 4
Ali Ibraheem | 16 | 9 | 2 | 6 | 3 | 13 | 49
Ismail Mohamed Aboukhater | 0 | 0 | 0 | 0 | 0 | 1 | 1
Mohiuddin Lsm | 2 | 1 | 0 | 2 | 2 | 6 | 13
Ali hazzaa | 9 | 5 | 4 | 2 | 2 | 8 | 30
Malek Hosan | 1 | 0 | 1 | 1 | 0 | 3 | 6
Hasan Nour | 2 | 0 | 0 | 1 | 0 | 1 | 4
Khaled Sufian | 1 | 0 | 1 | 0 | 0 | 2 | 4
Abdallah Ahmed | 3 | 1 | 2 | 4 | 3 | 6 | 19
Abdullah Otaibi | 0 | 0 | 0 | 0 | 0 | 1 | 1
! Hassan Bin Saeed | 15 | 9 | 8 | 8 | 10 | 9 | 59
taher Mohammad | 20 | 0 | 1 | 0 | 1 | 3 | 25
Mosab Mohammed Abdalla Nasreldin | 4 | 3 | 2 | 1 | 2 | 3 | 15
Sultan Motawa | 18 | 0 | 0 | 1 | 0 | 1 | 20
Alhamzi Mohammed | 0 | 0 | 0 | 0 | 0 | 1 | 1
Nourah Alfhaid | 9 | 0 | 0 | 0 | 0 | 0 | 9
Wejdan Alotaibi | 10 | 0 | 0 | 0 | 0 | 0 | 10
Grand Total | 110 | 29 | 22 | 26 | 23 | 60 | 270

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
taher Mohammad | 0 | 0 | 0 | 0 | 0 | 1 | 1
| 0 | 0 | 0 | 0 | 0 | 1 | 1
Khaled Sufian | 0 | 0 | 0 | 0 | 0 | 1 | 1
! Hassan Bin Saeed | 1 | 0 | 0 | 1 | 0 | 1 | 3
Abdallah Ahmed | 2 | 0 | 0 | 0 | 0 | 1 | 3
Ali Ibraheem | 6 | 0 | 1 | 0 | 1 | 1 | 9
Mohiuddin Lsm | 0 | 1 | 0 | 0 | 0 | 0 | 1
Mosab Mohammed Abdalla Nasreldin | 0 | 1 | 0 | 0 | 0 | 0 | 1
Ali hazzaa | 2 | 0 | 0 | 0 | 0 | 0 | 2
Malek Hosan | 1 | 0 | 0 | 0 | 0 | 0 | 1
Syed Ataullah | 1 | 0 | 0 | 0 | 0 | 0 | 1
Sultan Motawa | 1 | 0 | 0 | 0 | 0 | 0 | 1
Alhamzi Mohammed | 2 | 0 | 0 | 0 | 0 | 0 | 2
Grand Total | 16 | 2 | 1 | 1 | 1 | 6 | 27

Please feel free to reach out for any further clarifications.