Subject: Daily performance summary for LiveSalesman team for Sep 5th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 6 Sep 2022 09:01:18 +0530

Please find listed below the performance data for the LiveSalesman team for Sep 5th, 2022.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Aws Adra | 5 | 3 | 16 | 0 | 6 | 30
Abdallah Ahmed | 0 | 0 | 0 | 0 | 0 | 0
Nourah Alfhaid | 0 | 0 | 0 | 0 | 0 | 0
Sultan Motawa | 0 | 0 | 0 | 0 | 0 | 0
Mosab Mohammed Abdalla Nasreldin | 3 | 6 | 11 | 0 | 5 | 25
Ali Ibraheem | 0 | 0 | 0 | 0 | 0 | 0
Malek Hosan | 0 | 0 | 0 | 0 | 0 | 0
Wejdan Alotaibi | 0 | 0 | 0 | 0 | 0 | 0
Jok Kuol | 6 | 2 | 6 | 0 | 11 | 25
Alhamzi Mohammed | 0 | 3 | 22 | 0 | 0 | 25
Mohiuddin Lsm | 0 | 4 | 13 | 0 | 0 | 17
Waseem Ahemad . Khan | 0 | 6 | 15 | 0 | 3 | 24
taher Mohammad | 0 | 0 | 0 | 0 | 0 | 0
Murtaza Kutiyanawala | 0 | 0 | 0 | 0 | 3 | 3
! Hassan Bin Saeed | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 14 | 24 | 83 | 0 | 28 | 149

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 26
| Delivery Related | Damage during delivery | 1
| | Delayed Delivery (HH) | 7
| | Delivery Status | 13
| | Wrong commitments | 1
| Product Complaint | Complaint within Warranty | 3
| Refunds and Cancelations | Cancelation | 2
| | Delay collection | 2
| | Return Request Initiation | 2
Customer Services Total | | | 57
No Answer | No Answer | No Answer | 3
No Answer Total | | | 3
PreSales | (blank) | (blank) | 8
| Other Enquiry | Offers | 1
| | Store Availability | 5
| Policy Related | Delivery Time | 1
| Product Related | Product Specification | 10
PreSales Total | | | 25
Grand Total | | | 85

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Jok Kuol | 6 | 2 | 0 | 0 | 0 | 1 | 9
Mosab Mohammed Abdalla Nasreldin | 3 | 1 | 4 | 3 | 1 | 1 | 13
Aws Adra | 1 | 0 | 0 | 1 | 0 | 1 | 3
Alhamzi Mohammed | 0 | 0 | 3 | 0 | 0 | 0 | 3
Hasan Nour | 6 | 3 | 1 | 0 | 0 | 0 | 10
Syed Ataullah | 1 | 0 | 1 | 0 | 0 | 0 | 2
Malek Hosan | 1 | 1 | 0 | 0 | 0 | 0 | 2
Waseem Ahemad . Khan | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 19 | 7 | 9 | 4 | 1 | 3 | 43

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Aws Adra | 7 | 8 | 1 | 4 | 3 | 20 | 43
Alhamzi Mohammed | 11 | 0 | 0 | 1 | 0 | 4 | 16
Mohiuddin Lsm | 4 | 0 | 0 | 0 | 1 | 4 | 9
Jok Kuol | 0 | 1 | 3 | 3 | 0 | 8 | 15
Waseem Ahemad . Khan | 4 | 3 | 3 | 2 | 2 | 3 | 17
| 0 | 0 | 0 | 0 | 0 | 2 | 2
Hasan Nour | 0 | 1 | 0 | 0 | 0 | 2 | 3
Mosab Mohammed Abdalla Nasreldin | 3 | 1 | 0 | 0 | 0 | 3 | 7
Anslem Misquitta | 0 | 0 | 0 | 0 | 0 | 1 | 1
Grand Total | 29 | 14 | 7 | 10 | 6 | 47 | 113

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
| 0 | 0 | 0 | 0 | 0 | 1 | 1
Mosab Mohammed Abdalla Nasreldin | 4 | 0 | 0 | 0 | 0 | 3 | 7
Anslem Misquitta | 0 | 0 | 0 | 0 | 0 | 1 | 1
Alhamzi Mohammed | 0 | 0 | 0 | 0 | 0 | 1 | 1
Aws Adra | 5 | 1 | 1 | 2 | 3 | 1 | 13
Waseem Ahemad . Khan | 2 | 0 | 0 | 1 | 2 | 1 | 6
Jok Kuol | 3 | 0 | 2 | 0 | 0 | 1 | 6
Mohiuddin Lsm | 0 | 0 | 0 | 0 | 2 | 0 | 2
Murtaza Kutiyanawala | 4 | 0 | 0 | 1 | 0 | 0 | 5
Hasan Nour | 2 | 0 | 0 | 0 | 0 | 0 | 2
Grand Total | 20 | 1 | 3 | 4 | 7 | 9 | 44

Please feel free to reach out for any further clarifications.