Subject: Re: Customer cancelled order still product was shipped and she recd the order Order : EH-202208240118-444268
From: Deeksha Dadu <[email-masked]>
To: Harsh Sharma <[email-masked]>
Cc: Amit Gupta <[email-masked]>, Ashish Dabral <[email-masked]>
Date: Tue, 6 Sep 2022 02:07:18 +0000

Harsh did you email anyone to stop the shipment? If yes, please send screenshot. Thanks

Sent from my iPhone

On 5 Sep 2022, at 23:07, Harsh Sharma <[email-masked]> wrote:

Hello Amit,

Hope you are doing well!

Sorry for the late response. As checked, it was an auto-ship order.

I would like to clarify that the auto-ship orders are the orders which get processed and shipped first thing in the morning. We cannot definitely stop the shipment. There are very less chances that we can stop the order. Doesn't matter whether the order is processed the same day or not, auto-ship orders are rare to be stopped once processed. That is why we ask cx to inform us at least a week before the auto-ship order date.

Hope this clears the doubt. Should you have any further queries, please feel free to ask.

Thanks!
Harsh Sharma

________________________________
From: "Amit Gupta" <[email-masked]>
To: "Harsh Sharma" <[email-masked]>
Cc: "deeksha" <[email-masked]>, "Ashish Dabral" <[email-masked]>
Sent: Tuesday, August 30, 2022 5:44:37 PM
Subject: Customer cancelled order still product was shipped and she recd the order Order : EH-202208240118-444268

Hi Harsh,

The customer : Juanita Mayes has e-mailed us saying that she cancelled the order on 24th and still the product was shipped to her and she received the product. Please refer ticket 148919. Order ID : EH-202208240118-444268 Customer e-mail : [email-masked]. She called and spoke to you on 24th and there is a note as well : 08/24 - Harry: Cx asked to cancel AS, did and informed the same, offered STS,

Please advise how was this shipped if the AS was cancelled the same day/was it shipped already when you received the call as shipping was done the same day :

Order Shipped - 08/24/2022 - Tracking # 9400111899561225874398<https://tools.usps.com/go/TrackConfirmAction?qtc_tLabels1=9400111899561225874398>.

Thanks and Regards,
Amit