Subject: Trainer Candidate - Subrota Bera
From: Subrota Bera <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 5 Sep 2022 13:13:24 -0400

| | Tech Support Test

Name | Subrota Bera
E-mail | [email-masked]
Phone Number | (91) 9051738068
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Howrah

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Tata consultancy service | Team leader | Currently working | 30000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

If Selected, how much time do you need to join? | 90 days

Please briefly describe your work experience specifically in Quality?

1) Auditing the samples.
2) Providing feedback
3) Teach them how do cases more easily
4) providing trainings
5) Providing suggestions for quality important
6) Preparing RCA.
7) Taking team huddle for new updates.
8) Providing help to understand business rules.

Have you worked as a Quality Manager in a Call Center/Customer Service/BPO Environment? | Yes
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customer service reps will get the problem solved eventually. Great customer service reps will get it solved immediately, doing everything they can to remedy the problem at hand

What according to you makes you a good candidate for this position?

1) comments
2) On time delivery
3) Never compromised to work
4) Need to be updated for any new business rules
5) Ready to learn
6) Learn from mistake and not repeat

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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