Subject: Arabic Language Test - Muhammad Ramsheed
From: Muhammad Ramsheed <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 5 Sep 2022 10:11:40 -0400

| | Foreign Language Screening Test

Name | Muhammad Ramsheed     /  (91) 8156987073    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi,(customer name)
We would like to let you know that you order for hand bag could not be delivered. I really understand your issue. And i apologize for issue you happen.
Please note that courier partner try to deliver your product as per you address, but unable to reach you

Thanks,
(Company name)

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul
You purchased TV cabinet from you last week and and after installation product have many scratchs, I understand your issue. We really apologize for issue you happen.

Product have 7 day replacement policy,  and you can get replacement of this product as per policy,
We take return and you pickup promise date on or before 13 September and replacement product deliver on this date

Thanks
(Company name)

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