Subject: Tech Support Candidate - Samar saifi
From: Samar saifi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 5 Sep 2022 10:06:42 -0400

| | Tech Support Test

Name | Samar saifi
E-mail | [email-masked]
Phone Number | (110025) 8882295709
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | DELHI
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | NA | NA | NA | NA
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Restart My Device.
2. Make Sure the Internet Connection Works
3. Open your browser. In the address bar at the top, type in google.com, then push Enter or Return
4. Make sure you're able to load Google.com. Once this loads, make sure you're able to search. Type something in the Search box, then select Google Search.
5. Make sure search results load properly.
6. If searching doesn't work, then there's reason to believe that you're not connected to the Internet. Fix the connection issue before proceeding.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Put the speaker in pairing mode.
2. Switch on Bluetooth on. mobile phone.
3. Wait for the phone to connect.
4. Connect and Play music.

What according to you makes you a good candidate for customer service or technical support job? | It's all about your attitude in addition to your academic qualification, like you should be soft-spoken, a good listener, problem solver, helpful, a team builder and know how to engage people well.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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