Subject: English Language Test - Shoaib Ahmad
From: Shoaib Ahmad <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 5 Sep 2022 06:04:00 -0400

| | Foreign Language Screening Test

Name | Shoaib Ahmad    /  (+91) 9639891139    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello there !

Thank you for reaching out. I’m sorry that you’re running into this. I would like to inform that your order was shipped by us, and handed over to courier company same day when the order was placed. The courier tried to deliver the order to your given address , but the address as per the courier was wrong. Please recheck and provide us with the correct address .

Thankyou .
Shoaib Ahmad .

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello Abdul .

Thank you for reaching out to Homebox team. I’m sorry that you’re running into this. Your complaint has been registered.  Please provide us with clear pictures of the scratches on the cabinet .
Our engineer will visit you for inspection tomorrow around 10-11 AM .

Thankyou .
Shoaib Ahmad.

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