Subject: English Language Test - Shadab Ahmad
From: Shadab Ahmad <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 5 Sep 2022 04:54:33 -0400

| | Foreign Language Screening Test

Name | Shadab Ahmad    /  (224190) 8808768206    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

hello. Madem / sir
We are so sorry for this situation, but I inform you that your address was wrong because it was delayed.
Plz give me the correct address, it will be delivered as soon as possible.
Best regard for you

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello. Ma'am/ sir
We are deeply sorry for such a matter
But we hope for your full assistance in resolving this issue as soon as possible after the necessary inquiry about the product
Best regards,

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