Subject: Tech Support Candidate - Abhijit Kumar
From: Abhijit Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 5 Sep 2022 02:59:02 -0400

| | Tech Support Test

Name | Abhijit Kumar
E-mail | [email-masked]
Phone Number | (+91) 9958728602
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Sector 58 Noida
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Firstly i will check what exactly the error is showing and accordingly i will resolve it

Some basic troubleshooting
1- Check website URL (name) is correct or not
2- Check Internet Connectivity
3- Delete browsing history (or try to open it in incognito mode or private mode)
4-  Restart the Internet device (router)
5- Disconnect and reconnect to internet

If it is showing some error code like

401- This error code is shown when we try to access a page for which they are not authorized.
403- This error code occurs when a server will not complete a request  because user  is not allowed to access it.
404-  This error code occurs when we try to access the resouse that does not exist.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Steps-
1- Turn on the Speaker
2- Go to Mobile Phone -->Setting-->Bluetooth-- >Turn on bluetooth -->Pair the device
If  device is not showing -> click on find device (show bluetooth device)  --> click on pair device

What according to you makes you a good candidate for customer service or technical support job?

According to me what make me good candidate for technical support job is my troubleshooting skills.
And i also feel haapy while helping others.

I love troubleshooting and when i  fixed any issue  i feel like a winner.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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