Subject: Arabic Language Test - Mohd Atif Raza
From: Mohd Atif Raza <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 5 Sep 2022 02:21:51 -0400

| | Foreign Language Screening Test

Name | Mohd Atif Raza    /  (+91) 9506210234    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Customer
Thanks for your email

With your e-mail's reference, We have noticed that your item has not reached to your given address. As discussed with our currier partner, We found your address Incorrect. kindly check your address and send us your correct address for dispatch .
We appreciate your patience an co- operation
Best Regards,
Team Babyshop.com

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Customer
Thanks for your email

With your e-mail's reference.  As discussed with our customer support team. Our representative will go for verify the product.
The decision of repair / replacement/ refund against this product will be taken once our representative team verify the state of the product.
We appreciate your patience an co-operation.
Best Regards,
Team Babyshop.com

| |