Subject: Tech Support Candidate - Pappu kumar Yadav
From: Pappu kumar Yadav <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 5 Sep 2022 02:16:35 -0400

| | Tech Support Test

Name | Pappu kumar Yadav
E-mail | [email-masked]
Phone Number | (+91) 9310944974
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Badarpur new delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | One97communicatiins pvt ltd | Field sales | 1sep | 16500
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Firstly we find out the problem. Like connection is properly established. is any other site has same problem or no
If yes then we will clear its cache and try again to open the site

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Switch on bluetooth in mobile phone as well as speaker switch
Then goto setting of phone and find out device name and connet

What according to you makes you a good candidate for customer service or technical support job? | I have done engineering  in computer science and i know how to fix problems occurs during using a computer and I'm able to learn thing quickly according to requirements
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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