Subject: Trainer Candidate - Jatin Rathi
From: Jatin Rathi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 5 Sep 2022 02:01:44 -0400

| | Tech Support Test

Name | Jatin Rathi
E-mail | [email-masked]
Phone Number | (122001) 7411917578
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Gurgaom

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Austere Systems Pvt. Ltd. | Software Tester | 16 September | 23000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

If Selected, how much time do you need to join? | Immidiate

Please briefly describe your work experience specifically in Quality?

• Over 10 months of IT experience in GUI Functional, API Testing, and Data validation.
• Expertise in designing test scenarios, functional and non-functional test cases from User stories, requirement documents, and change requests.
• Experience in test execution, bug logging and tracking, regression & re-testing activity.
• Experience in identifying Smoke scenario, Sanity and Regression test cases.
• Have involved reviewing the test cases prepared by peers and helped them for improving the effectiveness and scope of the test cases.
• Experience in Defect tracking tools like JIRA
• Extensive working experience in Business logic testing using POSTMAN for reporting.
• Working experience in Database validation with SQL queries (MySQL)
• Working experience in Mobile Testing
• Well acquainted with all phases of the Software Development Life Cycle (SDLC) and Software Testing Life Cycle (STLC).
• Keen and quick learner with an excellent record of executing projects.

Have you worked as a Quality Manager in a Call Center/Customer Service/BPO Environment? | Yes

Please tell us below in 300 - 500 words about the most difficult situation in your experience as someone who is responsible to manage and bring improvements in quality of your team

The difficult situations when we faced some kind of issue but the developer said this is not an issue and I need to fight and convey the developer that the issue is genuine.

The most difficult is, when be raised a bug and listed in the list, but the code got deployed without fixing the bug, and the manager came to us what are you doing, you are not working and bla bla, the we share him the test cases and the reported bug history.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customer service reps will get the problem solved eventually. Great customer service reps will get it solved immediately, doing everything they can to remedy the problem at hand
What according to you makes you a good candidate for this position? | Candidate should gave better problem solving skills and should not loose temper in bad situations
On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |