Subject: English Language Test - Rishabh srivastav
From: Rishabh srivastav <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 5 Sep 2022 01:50:04 -0400

| | Foreign Language Screening Test

Name | Rishabh srivastav    /  (+91) 7376726451    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear sir,

Our delievery boy tried to reach out to you for your item but was unable to trace your exact location. Although the order was shipped by us on time but there is delay in delievery.

We reach out to the courier Company and found out that there was address mismatch. It was wrong address listed.

So please verify the address soon to reach out to you as early as possible.

Thankyou

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul,

Sorry for the inconvenience for your order and service. We will do best for you to solve your problem. Since We don't know the exact Policy of the Company but we will do according to our terms and condition Policy.
Please send us the photograph of your damaged item exactly so that we can forward to the officials so that best possible service given to you.

Thankyou

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