Subject: Daily performance summary for LiveSalesman team for Sep 4th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 5 Sep 2022 09:05:20 +0530

Please find listed below the performance data for the LiveSalesman team for Sep 4th, 2022.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Hasan Nour | 0 | 1 | 2 | 1 | 4
Mohiuddin Lsm | 0 | 0 | 0 | 0 | 0
Aws Adra | 0 | 0 | 0 | 0 | 0
Abdallah Ahmed | 0 | 27 | 0 | 7 | 34
Sultan Motawa | 0 | 3 | 18 | 10 | 31
! Hassan Bin Saeed | 0 | 1 | 15 | 6 | 22
Waseem Ahemad . Khan | 0 | 0 | 0 | 0 | 0
Jok Kuol | 0 | 0 | 0 | 0 | 0
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0 | 0 | 0
Syed Ataullah | 0 | 2 | 0 | 0 | 2
Alhamzi Mohammed | 0 | 0 | 0 | 0 | 0
Anslem Misquitta | 0 | 0 | 0 | 0 | 0
Ali hazzaa | 0 | 6 | 10 | 3 | 19
Ali Ibraheem | 0 | 2 | 14 | 7 | 23
taher Mohammad | 0 | 1 | 14 | 12 | 27
Nourah Alfhaid | 0 | 0 | 57 | 4 | 61
Wejdan Alotaibi | 0 | 0 | 57 | 11 | 68
Grand Total | 0 | 43 | 187 | 61 | 291

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 40
| Delivery Related | Damage during delivery | 1
| | Day of Delivery - Status | 6
| | Delayed Delivery (Furniture) | 12
| | Delayed Delivery (HH) | 4
| | Delivery Status | 121
| Product Complaint | Complaint within Warranty | 7
| Refunds and Cancelations | Cancelation | 2
Customer Services Total | | | 193
Live Sales | Pre-Sale | Help in completing the order | 27
| | Promotion guide | 1
Live Sales Total | | | 28
No Answer Total | | | 1
No Answer | No Answer | No Answer | 1
PreSales | (blank) | (blank) | 1
PreSales Total | | | 1
Grand Total | | | 223

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 1 | 0 | 0 | 0 | 1
Malek Hosan | 2 | 0 | 0 | 0 | 0 | 0 | 2
Syed Ataullah | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 3 | 0 | 1 | 0 | 0 | 0 | 4

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Asma Alotaibi | 1 | 0 | 1 | 0 | 0 | 2 | 4
Ali Ibraheem | 18 | 11 | 4 | 6 | 5 | 15 | 59
! Hassan Bin Saeed | 9 | 5 | 7 | 2 | 9 | 7 | 39
Ali hazzaa | 12 | 10 | 3 | 1 | 5 | 9 | 40
Hasan Nour | 2 | 0 | 0 | 1 | 0 | 1 | 4
Khaled Sufian | 2 | 1 | 0 | 0 | 0 | 2 | 5
Abdallah Ahmed | 8 | 1 | 2 | 5 | 1 | 6 | 23
Abdullah Otaibi | 0 | 0 | 0 | 0 | 0 | 1 | 1
taher Mohammad | 15 | 0 | 1 | 0 | 1 | 4 | 21
Mohiuddin Lsm | 0 | 0 | 1 | 0 | 0 | 3 | 4
Mosab Mohammed Abdalla Nasreldin | 0 | 3 | 2 | 1 | 1 | 4 | 11
Sultan Motawa | 16 | 0 | 2 | 0 | 1 | 1 | 20
Alhamzi Mohammed | 0 | 0 | 0 | 0 | 0 | 1 | 1
Malek Hosan | 1 | 0 | 1 | 0 | 0 | 0 | 2
Nourah Alfhaid | 6 | 0 | 0 | 0 | 0 | 0 | 6
Wejdan Alotaibi | 11 | 0 | 0 | 0 | 0 | 0 | 11
Grand Total | 101 | 31 | 24 | 16 | 23 | 56 | 251

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
taher Mohammad | 0 | 0 | 0 | 0 | 0 | 1 | 1
| 0 | 0 | 0 | 0 | 0 | 1 | 1
Khaled Sufian | 0 | 0 | 0 | 0 | 0 | 1 | 1
! Hassan Bin Saeed | 1 | 1 | 0 | 1 | 0 | 1 | 4
Abdallah Ahmed | 3 | 1 | 0 | 0 | 0 | 1 | 5
Ali Ibraheem | 2 | 0 | 0 | 0 | 0 | 1 | 3
Ali hazzaa | 2 | 0 | 0 | 0 | 1 | 0 | 3
Syed Ataullah | 1 | 0 | 0 | 0 | 0 | 0 | 1
Sultan Motawa | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 10 | 2 | 0 | 1 | 1 | 6 | 20

Please feel free to reach out for any further clarifications.