Subject: Daily performance summary for LiveSalesman team for Sep 3rd, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 4 Sep 2022 09:05:19 +0530

Please find listed below the performance data for the LiveSalesman team for Sep 3rd, 2022.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Aws Adra | 0 | 0 | 0 | 0 | 0
Mosab Mohammed Abdalla Nasreldin | 0 | 2 | 0 | 0 | 2
Abdallah Ahmed | 0 | 49 | 0 | 13 | 62
Jok Kuol | 2 | 0 | 0 | 0 | 2
taher Mohammad | 0 | 3 | 25 | 11 | 39
Ali hazzaa | 0 | 0 | 18 | 4 | 22
Alhamzi Mohammed | 1 | 0 | 0 | 0 | 1
Hasan Nour | 1 | 2 | 12 | 3 | 18
Malek Hosan | 2 | 1 | 3 | 1 | 7
! Hassan Bin Saeed | 0 | 1 | 0 | 0 | 1
Waseem Ahemad . Khan | 0 | 0 | 0 | 0 | 0
Murtaza Kutiyanawala | 0 | 0 | 0 | 0 | 0
Ali Ibraheem | 0 | 0 | 18 | 2 | 20
Asma Alotaibi | 0 | 0 | 2 | 0 | 2
Khaled Sufian | 0 | 0 | 38 | 4 | 42
Nourah Alfhaid | 0 | 0 | 52 | 8 | 60
Sultan Motawa | 0 | 0 | 2 | 13 | 15
Grand Total | 6 | 58 | 170 | 59 | 293

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 68
| Delivery Related | Day of Delivery - Status | 3
| | Delayed Delivery (Furniture) | 19
| | Delayed Delivery (HH) | 4
| | Delivery Status | 70
| | Missing items\parts | 1
| Product Complaint | Complaint within Warranty | 15
| Refunds and Cancelations | Delay collection | 1
Customer Services Total | | | 181
Live Sales | Pre-Sale | Help in completing the order | 29
| | Help placing new order | 1
| | Promotion guide | 2
Live Sales Total | | | 32
No Answer | (blank) | (blank) | 1
No Answer Total | | | 2
No Answer | No Answer | No Answer | 1
PreSales | (blank) | (blank) | 4
PreSales Total | | | 4
Grand Total | | | 219

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mosab Mohammed Abdalla Nasreldin | 0 | 1 | 0 | 0 | 0 | 0 | 1
Malek Hosan | 2 | 0 | 0 | 0 | 0 | 0 | 2
Grand Total | 2 | 1 | 0 | 0 | 0 | 0 | 3

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Asma Alotaibi | 2 | 1 | 1 | 1 | 0 | 3 | 8
Mosab Mohammed Abdalla Nasreldin | 4 | 7 | 3 | 2 | 2 | 7 | 25
Ali Ibraheem | 20 | 6 | 4 | 5 | 5 | 13 | 53
Ali hazzaa | 10 | 5 | 4 | 1 | 11 | 13 | 44
Hasan Nour | 2 | 0 | 0 | 1 | 0 | 1 | 4
Khaled Sufian | 5 | 1 | 0 | 0 | 0 | 2 | 8
Abdallah Ahmed | 13 | 1 | 0 | 1 | 1 | 6 | 22
Abdullah Otaibi | 0 | 0 | 0 | 0 | 0 | 1 | 1
taher Mohammad | 11 | 1 | 0 | 0 | 1 | 3 | 16
Mohiuddin Lsm | 0 | 0 | 1 | 1 | 0 | 4 | 6
Hamza.abuazzam Nouri Abuazzam | 0 | 0 | 0 | 0 | 0 | 1 | 1
Sultan Motawa | 11 | 0 | 2 | 0 | 1 | 1 | 15
! Hassan Bin Saeed | 0 | 3 | 1 | 1 | 0 | 1 | 6
Alhamzi Mohammed | 0 | 1 | 1 | 0 | 1 | 0 | 3
Malek Hosan | 1 | 0 | 1 | 1 | 0 | 0 | 3
Nourah Alfhaid | 9 | 0 | 0 | 0 | 0 | 0 | 9
Grand Total | 88 | 26 | 18 | 14 | 22 | 56 | 224

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
taher Mohammad | 0 | 0 | 0 | 1 | 0 | 1 | 2
| 0 | 0 | 0 | 0 | 0 | 1 | 1
Khaled Sufian | 0 | 0 | 0 | 0 | 0 | 1 | 1
! Hassan Bin Saeed | 0 | 0 | 0 | 0 | 0 | 1 | 1
Abdallah Ahmed | 4 | 0 | 0 | 0 | 0 | 1 | 5
Ali Ibraheem | 1 | 1 | 0 | 1 | 0 | 1 | 4
Ali hazzaa | 1 | 0 | 0 | 0 | 1 | 0 | 2
Asma Alotaibi | 3 | 0 | 0 | 0 | 0 | 0 | 3
Mosab Mohammed Abdalla Nasreldin | 2 | 0 | 0 | 0 | 0 | 0 | 2
Grand Total | 11 | 1 | 0 | 2 | 1 | 6 | 21

Please feel free to reach out for any further clarifications.