Subject: Daily performance summary for LiveSalesman team for Sep 3rd, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 4 Sep 2022 09:01:20 +0530

Please find listed below the performance data for the LiveSalesman team for Sep 3rd, 2022.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Aws Adra | 6 | 6 | 29 | 0 | 13 | 54
Mosab Mohammed Abdalla Nasreldin | 1 | 0 | 1 | 0 | 0 | 2
Abdallah Ahmed | 0 | 0 | 0 | 0 | 0 | 0
Jok Kuol | 3 | 6 | 10 | 0 | 3 | 22
taher Mohammad | 0 | 0 | 0 | 0 | 0 | 0
Ali hazzaa | 0 | 0 | 0 | 0 | 0 | 0
Alhamzi Mohammed | 0 | 4 | 38 | 0 | 0 | 42
Hasan Nour | 4 | 0 | 3 | 0 | 0 | 7
Malek Hosan | 4 | 0 | 0 | 0 | 0 | 4
! Hassan Bin Saeed | 0 | 0 | 0 | 0 | 0 | 0
Waseem Ahemad . Khan | 0 | 7 | 30 | 0 | 5 | 42
Murtaza Kutiyanawala | 0 | 0 | 0 | 0 | 1 | 1
Ali Ibraheem | 0 | 0 | 0 | 0 | 0 | 0
Asma Alotaibi | 0 | 0 | 0 | 0 | 0 | 0
Khaled Sufian | 0 | 0 | 0 | 0 | 0 | 0
Nourah Alfhaid | 0 | 0 | 0 | 0 | 0 | 0
Sultan Motawa | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 18 | 23 | 111 | 0 | 22 | 174

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 33
| Delivery Related | Damage during delivery | 2
| | Day of Delivery - Status | 2
| | Delayed Delivery (Furniture) | 1
| | Delayed Delivery (HH) | 2
| | Delivery Status | 5
| | Reschedule Delivery | 1
| | Wrong commitments | 1
| Product Complaint | Complaint within Warranty | 7
| Refunds and Cancelations | Cancelation | 1
| | Refunds after Return | 1
| | Return Request Initiation | 2
Customer Services Total | | | 58
Mattress Related | Post-Sales | Returns and Free Trial | 1
Mattress Related Total | | | 1
No Answer | (blank) | (blank) | 2
No Answer Total | | | 5
No Answer | No Answer | No Answer | 3
PreSales | (blank) | (blank) | 4
| Other Enquiry | Offers | 4
| | Store Availability | 5
| | Using Shukran Points | 1
| | Website/App Issues | 1
| Product Related | Combo | 2
| | Product Specification | 16
PreSales Total | | | 33
Grand Total | | | 97

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Jok Kuol | 4 | 0 | 0 | 0 | 0 | 1 | 5
Mosab Mohammed Abdalla Nasreldin | 1 | 4 | 2 | 1 | 1 | 1 | 10
Aws Adra | 0 | 0 | 1 | 0 | 0 | 1 | 2
Alhamzi Mohammed | 0 | 3 | 0 | 0 | 0 | 0 | 3
Hasan Nour | 5 | 1 | 0 | 0 | 0 | 0 | 6
Syed Ataullah | 0 | 1 | 0 | 0 | 0 | 0 | 1
Malek Hosan | 2 | 0 | 0 | 0 | 0 | 0 | 2
Grand Total | 12 | 9 | 3 | 1 | 1 | 3 | 29

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Aws Adra | 12 | 1 | 3 | 3 | 1 | 16 | 36
Alhamzi Mohammed | 3 | 1 | 0 | 2 | 0 | 4 | 10
Hasan Nour | 3 | 1 | 0 | 0 | 1 | 4 | 9
Mohiuddin Lsm | 1 | 0 | 0 | 0 | 1 | 3 | 5
Jok Kuol | 11 | 2 | 1 | 4 | 1 | 7 | 26
| 0 | 0 | 0 | 0 | 0 | 2 | 2
Mosab Mohammed Abdalla Nasreldin | 2 | 2 | 0 | 0 | 3 | 5 | 12
Waseem Ahemad . Khan | 0 | 1 | 1 | 1 | 1 | 2 | 6
Anslem Misquitta | 0 | 0 | 1 | 0 | 0 | 0 | 1
Grand Total | 32 | 8 | 6 | 10 | 8 | 43 | 107

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Waseem Ahemad . Khan | 3 | 0 | 0 | 0 | 2 | 2 | 7
| 0 | 0 | 0 | 0 | 0 | 1 | 1
Mosab Mohammed Abdalla Nasreldin | 0 | 2 | 0 | 0 | 0 | 3 | 5
Malek Hosan | 0 | 0 | 0 | 0 | 0 | 2 | 2
Anslem Misquitta | 0 | 0 | 0 | 0 | 0 | 1 | 1
Aws Adra | 4 | 1 | 3 | 0 | 3 | 1 | 12
Jok Kuol | 2 | 0 | 1 | 0 | 2 | 0 | 5
Murtaza Kutiyanawala | 1 | 0 | 1 | 0 | 0 | 0 | 2
Grand Total | 10 | 3 | 5 | 0 | 7 | 10 | 35

Please feel free to reach out for any further clarifications.