Subject: Tech Support Candidate - Shubhangana Mishra
From: Shubhangana Mishra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 3 Sep 2022 12:01:15 -0400

| | Tech Support Test

Name | Shubhangana Mishra
E-mail | [email-masked]
Phone Number | (201010) 9871917910
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Ghaziabad
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows OS - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Acelerar technology | Senior process associate | | 22
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Interacted with customers over Email
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | In such a situation I will the fire walls of my system. I will make sure that no fire wall is activated if somehow it is activated I will deactivate first after that I will clear the cache and turn on VPN to support the website which I am trying to go through.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First turn on the Bluetooth option in your phone after that search for new device and then pair the new device. It will ask to accept yes or no for pairing. When you will click on yes it will be paired and your device get connected to the Bluetooth.
What according to you makes you a good candidate for customer service or technical support job? | My dedication and hardwork with honesty towards my work my clients and my team members makes me a good candidate.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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