Subject: English Language Test - MUHAMMED FARHAN MK
From: MUHAMMED FARHAN MK <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 3 Sep 2022 08:05:09 -0400

| | Foreign Language Screening Test

Name | MUHAMMED FARHAN MK    /  (+91) 8157028784    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

From: babyshop.com

To: [email-masked]

Subject: Response to the query submitted on 01-09-2022

Dear customer,

First of all, let us express our sincere apologies for the unintentional mistake and the inconvenience caused thereafter. These incidents are not typical of us and we are disturbed about this as much as you are.

We have run a quick investigation to find out the exact reason that led to this trouble and we came to the conclusion that we have handed over the product to the courier company same day when the order was purchased. But the address you have given as per the courier was wrong.

So, we kindly request you to send an email mentioning your exact location and permanent address. Once you sent the email the order (hand bag) would definitely be delivered within 24 hours.

I would also like to inform you that we will take extra measures to make sure that such errors don't happen again in the future.

Your sincerely,
MUHAMMED FARHAN MK
HR, Babyshop.com

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

From: babyshop.com

To: [email-masked]

Subject: Response to the query submitted on 02-09-2022

Dear Abdul,

First of all, Sorry for the damage occurred with our TV cabinet product.we had handed over you  the warranty card along with the product u had ordered from us.

We kindly let you know that we have only replacement policy here. So, we kindly request you to bring the same product to the nearest branch of Home box company only if you are able. If not let us know your exact location through email. Our service department will send you purchase products service man. After carrying out this process your query will be cleared within 2 days. Make sure that you gave the warranty card to the service man.

So, for the time being Kindly have patience .

I would also like to inform you that we will take extra measures to make sure that such errors don't happen again in the future.

Your sincerely,
MUHAMMED FARHAN MK
HR, Babyshop.com

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