Subject: Arabic Language Test - Md Sanaullah
From: Md Sanaullah <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 3 Sep 2022 04:35:28 -0400

| | Foreign Language Screening Test

Name | Md Sanaullah    /  (845418) 7368044142    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello Dear customer,

I completely understand your frustration with the product delivery, and I’m eager to make things right for you. The product has been handed over to courier and he is trying to deliver the product but your address is wrong, Dear send right address, The courier will contact you soon.

If there’s anything else we can do to make things right, just let us know.

Best
Md Sanaullah

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello Abdul

Thank you for reaching out.

We appreciate your patience, and will be happy to solve this issue for you. I’d gladly respond to any question through email or we can schedule a call for call at morning time . Let me know what works best for you. If you prefer to solve your issue through email, please provide me with more information, it will help me better understand and find the best way to move forward with your request.

Thank you,

Md Sanaullah

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