Subject: Trainer Candidate - Anjali Gupta
From: Anjali Gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 3 Sep 2022 04:20:51 -0400

| | Tech Support Test

Name | Anjali Gupta
E-mail | [email-masked]
Phone Number | (+91) 9264952011
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Gautam Buddha nagar

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | iTech Ecommerce Pvt Ltd | Business coordinator | 19-08-2022 | 36000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

If Selected, how much time do you need to join? | Immediate joiner

Please briefly describe your work experience specifically in Quality?

▪ Serve as Business coordinator, which includes direct communications, agenda
creation, distributing materials, setting annual meetings, and preparation of Minutes of
Meeting.
▪ Direct Assistance to CEO
▪ Preparing detail reports on daily agenda and submit it to CEO.
▪ For instance, they may keep track of expenditures for office supplies and let each
department know what is left in the yearly budget.
▪ Plans and executes all events and activities.
▪ Analyze financial reports of clients and do follow up with China vendors for
payments.
▪ Ensures equipment is operational, problem solve any issues that arise, and manage
client and vendor relationships in order to further organizational goals

▪ Coordinate efforts between departments.
▪ Making financial reports, cost sheet for the monthly ,quarterly or yearly basis’
▪ provides support to an organization in administrative functions such billing, reporting
and filing.
▪ Leading a dynamic and high performing selling and technical team in sales and service.

 Invoice Management( Tracking, reviewing, approving and issuing invoices.)
 Coordination with the multiple stakeholder globally. This includes gathering and documenting
reporting requirements.
 Having the knowledge of advance Excel,powepoint and Ms office word.
 Having the ability to handle multiple project with the ensuring the quality of the work.
 Having the experience of SAP and CRM software of Alibaba.com which is Orion and Ceaser
 Performing as a mediator between the china vendors and itech .

Have you worked as a Quality Manager in a Call Center/Customer Service/BPO Environment? | Yes

Please tell us below in 300 - 500 words about the most difficult situation in your experience as someone who is responsible to manage and bring improvements in quality of your team

The most difficult situation in my experience of 3 years  when the customer has disappointed with the service of product posting and minisite  when some new joinee has performed the task pf product posting and then there are some mistakes in posting and the product quality then  i am handling that situation calmly and said to the customer  please don't worry about it we are ensuring that your product quality and the mistakes of the posting  will be correct from our end  after handle the situation i am calmly  said to the tema if anything is happen of if you people have any problem any doubt then please let me know i will elaborate everything with efficient manner but make sure for the next time can not  provide the quality issues to customer.

Thanks

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good customer service reps will get the problem solved eventually.
Great customer service reps will get it solved immediately, doing everything they can to remedy the problem at hand.
Great service providers also differ from good
customer service providers because they personalize their communications. They find a way
to connect with the customer on a more personal
level.
Good customer service not having the good relationship with the customers on a personal level for understanding the situation
Good customer service oy follow thise things to retain the customer which they earned from seniors but the great customer service follow those rules which was directed connected to the customers

What according to you makes you a good candidate for this position?

The candidate Having good communication skill, quick learner, having the ability to handle the team of having the ability to provide the great services to the customers

Thanks

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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