Subject: Tech Support Candidate - Ashish Singh
From: Ashish Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 3 Sep 2022 02:20:55 -0400

| | Tech Support Test

Name | Ashish Singh
E-mail | [email-masked]
Phone Number | (91) 8010729743
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | New Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
VoIP
Microsoft outlook

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Optum Global India solution India Pvt ltd | IT support specialist | | 25000
Previous Employer 1 | K R Group | IT support Engineer | 12/2018 | 15000
Previous Employer 2 | Stellar Informatic Pvt ltd | Software support Executed | 01/2016 | 9000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Firstly we verify the url
2. Clear the browser cache/cookies history
3. Check that their is no firewall restrictions for this site
4. Trying to open the site with different browser
5. And if we still no luck then restart the system

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn on mobile Bluetooth as well as speaker bluetooth
2.  Then pair with speaker

What according to you makes you a good candidate for customer service or technical support job? | We have to satisfied our customers to provide the proper resolutions for their queries.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |