Subject: Daily performance summary for LiveSalesman team for Sep 2nd, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 3 Sep 2022 09:05:15 +0530

Please find listed below the performance data for the LiveSalesman team for Sep 2nd, 2022.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Aws Adra | 0 | 0 | 0 | 0 | 0
Jok Kuol | 0 | 0 | 0 | 0 | 0
Mosab Mohammed Abdalla Nasreldin | 2 | 3 | 0 | 4 | 9
Malek Hosan | 1 | 0 | 0 | 0 | 1
Abdallah Ahmed | 0 | 38 | 0 | 5 | 43
Ali Ibraheem | 0 | 1 | 17 | 3 | 21
Hasan Nour | 0 | 0 | 0 | 0 | 0
Mohiuddin Lsm | 0 | 0 | 2 | 0 | 2
Asma Alotaibi | 0 | 8 | 13 | 1 | 22
Ali hazzaa | 0 | 0 | 6 | 0 | 6
Khaled Sufian | 0 | 0 | 16 | 1 | 17
Nourah Alfhaid | 0 | 0 | 39 | 5 | 44
Grand Total | 3 | 50 | 93 | 19 | 165

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 29
| Delivery Related | (blank) | 1
| | Day of Delivery - Status | 3
| | Delayed Delivery (Furniture) | 6
| | Delayed Delivery (HH) | 3
| | Delivery Status | 37
| Product Complaint | Complaint within Warranty | 5
| Refunds and Cancelations | Refunds after Return | 2
Customer Services Total | | | 86
No Answer | (blank) | (blank) | 1
No Answer Total | | | 1
PreSales | (blank) | (blank) | 5
| Policy Related | Delivery Cost | 1
PreSales Total | | | 6
Grand Total | | | 93

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mosab Mohammed Abdalla Nasreldin | 1 | 1 | 0 | 0 | 0 | 0 | 2
Grand Total | 1 | 1 | 0 | 0 | 0 | 0 | 2

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Asma Alotaibi | 2 | 2 | 0 | 1 | 0 | 5 | 10
Mosab Mohammed Abdalla Nasreldin | 16 | 6 | 2 | 6 | 2 | 8 | 40
Mohiuddin Lsm | 0 | 4 | 4 | 4 | 2 | 7 | 21
Ali hazzaa | 7 | 2 | 2 | 2 | 5 | 7 | 25
Hasan Nour | 1 | 0 | 2 | 0 | 0 | 3 | 6
Khaled Sufian | 2 | 0 | 0 | 0 | 0 | 2 | 4
Malek Hosan | 3 | 1 | 0 | 0 | 0 | 2 | 6
Ali Ibraheem | 10 | 3 | 1 | 1 | 2 | 9 | 26
Abdallah Ahmed | 7 | 1 | 2 | 0 | 2 | 5 | 17
Abdullah Otaibi | 0 | 0 | 0 | 0 | 0 | 1 | 1
taher Mohammad | 2 | 1 | 0 | 1 | 1 | 2 | 7
Sultan Motawa | 0 | 1 | 0 | 0 | 0 | 1 | 2
! Hassan Bin Saeed | 2 | 1 | 1 | 1 | 0 | 1 | 6
Alhamzi Mohammed | 0 | 2 | 0 | 0 | 1 | 0 | 3
Nourah Alfhaid | 4 | 0 | 0 | 0 | 0 | 0 | 4
Grand Total | 56 | 24 | 14 | 16 | 15 | 53 | 178

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0 | 0 | 0 | 1 | 1
taher Mohammad | 1 | 0 | 0 | 0 | 0 | 1 | 2
| 0 | 0 | 0 | 0 | 0 | 1 | 1
Khaled Sufian | 0 | 0 | 0 | 0 | 0 | 1 | 1
! Hassan Bin Saeed | 0 | 0 | 0 | 1 | 0 | 1 | 2
Abdallah Ahmed | 4 | 0 | 0 | 0 | 0 | 1 | 5
Ali Ibraheem | 1 | 0 | 0 | 0 | 0 | 1 | 2
Mohiuddin Lsm | 0 | 0 | 1 | 0 | 1 | 0 | 2
Asma Alotaibi | 3 | 0 | 0 | 0 | 0 | 0 | 3
Grand Total | 9 | 0 | 1 | 1 | 1 | 7 | 19

Please feel free to reach out for any further clarifications.