Subject: Tech Support Candidate - Tanveer Kaur
From: Tanveer Kaur <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 2 Sep 2022 12:06:10 -0400

| | Tech Support Test

Name | Tanveer Kaur
E-mail | [email-masked]
Phone Number | (+91) 8828172384
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Birlagram, Nagda
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Infosys Limited | Senior Systems Associate | | 22000
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Following are the steps that I would take in the situation where I get an error when trying to open a website in my browser:
1) I will check the kind of error that it shows and take steps accordingly.
2) I will check the website name if there is some typographical error and if there is, I will make the correction and try loading.
3) I will check my internet connection speed via Ookla speed test and if it works fine, I will try refreshing the website.
4) If still unreachable, I will open the command prompt and try to ping the website to test the connectivity.
5) Also, I will ask my colleague to check if she/he is able to access the website.
6) Lastly, I will try deleting my browser cache and history and the wait for a few minutes to access the website.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Following are the steps to connect a Bluetooth speaker to a mobile phone:
1) Turn ON the Bluetooth speaker and wait for it to show/prompt for any signal to connect.
2) In the Wireless settings of the mobile, enable the Bluetooth connnectivity and Refresh to see the Available devices for connection.
3) When the name of the Bluetooth speaker is visible under the Available devices, choose the device name and press OK when prompted for a pairing/connection request.
4) When the devices get paired with each other, we are good to proceed with playing the music and videos.

What according to you makes you a good candidate for customer service or technical support job? | A candidate for a customer service should be courteous, polite and confident while speaking to the customers and should be dedicated while handling customers' requests and queries. She/He should respond and try to resolve the customers' issues in the minimal amount of timeframe and should make sure that the customers get a good issue resolution experience.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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