Subject: Tech Support Candidate - Vibhor Rajput
From: Vibhor Rajput <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 2 Sep 2022 05:50:48 -0400

| | Tech Support Test

Name | Vibhor Rajput
E-mail | [email-masked]
Phone Number | (+91) 7037326802
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | New Delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all i will check my internet connection . After that i will clear cache and cookies . In end I will restart my browser & try with different browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Put the speaker in pairing mode. Switch on the speaker and long press the Bluetooth button on the device. ...
Step 2: Switch on Bluetooth on mobile phone. Go to settings in your phone (both Android and iOS) and select the Bluetooth settings option. ...
Step 3: Wait for the phone to connect.

What according to you makes you a good candidate for customer service or technical support job?

The employee must have detailed knowledge of the system, its software and hardware.
He/she should be aware of the latest trends in IT and software.
Attention to the details and high concentration.
Must have a strong characteristic and spirit for good and sound customer service.
He/she should be able to work with people and must have strong communication skills.
Must be able to establish a good working rapport with the clients quickly.
He/she should be willing to work at odd hours at times.
Must have patience, a logical mind and must be willing to learn continuously.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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