Subject: Tech Support Candidate - Ramandeep kaur
From: Ramandeep kaur <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 2 Sep 2022 05:44:42 -0400

| | Tech Support Test

Name | Ramandeep kaur
E-mail | [email-masked]
Phone Number | (140308) 9914665224
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | ghaziabad
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Linux
Networking - basic
front end developer

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Step 1. firstly, i would start by checking my internet connection (if it is working properly).
Step 2. I will try to open the site on other web browsers for the sake of checking that the site is currently not working in  the default browser.
Step 3. I will try to open it in the next browser if it gets open then i will check my default browser proxy settings and make that it isn't using any proxy server( if it is using the proxy server).
Step 4. I will go to the connection settings of the browser and SELECT (NO PROXY) and then check by refreshing  the site again.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1. Swipe down from the top of the screen then touch and hold Bluetooth .
Step 2. Tap Pair new device. If you don't find Pair new device, check under available devices
Step 3.Tap the name of the Bluetooth device(whether that device is speaker or any other Bluetooth device steps were always be the same).
It will connect to your mobile phone.

What according to you makes you a good candidate for customer service or technical support job?

I decided to go into technical support because I’ve been fascinated by technology all my life, and I also love working with people. I want to use my technical know-how to directly solve issues customers are having. I want to be the person that makes life easier and more enjoyable for folks who’ve run into a problem.

On a scale of 1 - 5 please rate your fluency in spoken English | 2

| |