Subject: Trainer Candidate - Priya Arora
From: Priya Arora <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 2 Sep 2022 03:24:29 -0400

| | Tech Support Test

Name | Priya Arora
E-mail | [email-masked]
Phone Number | (110027) 8800171262
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Rajouri Garden

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Genpact | Process developer, Learning and Department member | 28feb’19 | 30000
Previous Employer 2 | | | |

If Selected, how much time do you need to join? | Will join soon after the selection
Please briefly describe your work experience specifically in Quality? | I worked as a processor in the team in the banking process (westpac) and also worked as a member of the HR and L&D department whereby i took responsibility for the quality and mandatory trainings for the employees as well as the management team.
Have you worked as a Quality Manager in a Call Center/Customer Service/BPO Environment? | No
Please tell us below in 300 - 500 words about the most difficult situation in your experience as someone who is responsible to manage and bring improvements in quality of your team | Team handling is a responsibility and bringing quality in your work is bigger than that and which is possible only through team work. Some examples of teamwork communication in the workplace include: Informing: You may have to relay information clearly to your team to productively and correctly complete projects. Instructing: Working in a group requires showing others how to do things or expressing alternative ways to complete tasks.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | According to me a good customer service is when an individual performs above the expexted level and gets appreciated by the client that is a good service. Whereas, when we perform exceptionally good as a team and get appreciated by the client as a team which has performed unexpectedly great by achieving profits for the company (client)then it is known as a great customer service
What according to you makes you a good candidate for this position? | Determined towards work, team handling, capable of handling difficult situations
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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