Subject: Tech Support Candidate - Rohit Gupta
From: Rohit Gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 2 Sep 2022 01:13:26 -0400

| | Tech Support Test

Name | Rohit Gupta
E-mail | [email-masked]
Phone Number | (+91) 9560612204
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Dwarka, Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - advance
Hardware - Basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | SysTools Software Pvt Ltd | Technical Support Executive | 2 june | 15000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

We will try to open the website on another browser.
If still not working, we will switch to another ISP and will check whether it's working or not. If still same problem persisted, we will change the SNAT IP of the demarcation point divide in case of dynamic IP. If still not opening then we will check if the website/IP is black listed or not on DOT.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Switch on the speaker and keep it in Bluetooth mode. Now switch on the Bluetooth in your device and search for the Bluetooth device name of your speaker and click on it. A pop-up will be there asking for "pair". Click on it and the device is ready to play.

What according to you makes you a good candidate for customer service or technical support job?

Understanding the customer concern
Create credibility
Probe the customer that what leads to the issue if there.
Resolve the problem within TAT

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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