Subject: Daily performance summary for LiveSalesman team for Sep 1st, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 2 Sep 2022 09:01:14 +0530

Please find listed below the performance data for the LiveSalesman team for Sep 1st, 2022.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Aws Adra | 5 | 8 | 22 | 0 | 3 | 38
Mosab Mohammed Abdalla Nasreldin | 1 | 8 | 1 | 0 | 3 | 13
taher Mohammad | 0 | 0 | 0 | 0 | 0 | 0
Sultan Motawa | 0 | 0 | 0 | 0 | 0 | 0
Mohiuddin Lsm | 0 | 0 | 17 | 0 | 0 | 17
Malek Hosan | 0 | 0 | 0 | 0 | 0 | 0
Ali hazzaa | 0 | 0 | 0 | 0 | 0 | 0
Jok Kuol | 9 | 1 | 3 | 0 | 6 | 19
Hasan Nour | 3 | 0 | 4 | 1 | 0 | 8
Alhamzi Mohammed | 0 | 1 | 11 | 0 | 0 | 12
Waseem Ahemad . Khan | 0 | 3 | 15 | 0 | 3 | 21
Abdallah Ahmed | 0 | 0 | 0 | 0 | 0 | 0
! Hassan Bin Saeed | 0 | 0 | 0 | 0 | 0 | 0
Wejdan Alotaibi | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 18 | 21 | 73 | 1 | 15 | 128

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 31
| Delivery Related | Day of Delivery - Status | 2
| | Delayed Delivery (HH) | 5
| | Delivery Status | 7
| | Missing items\parts | 1
| | Reschedule Delivery | 2
| Product Complaint | Complaint within Warranty | 5
| Refunds and Cancelations | Cancelation | 3
| | Delay collection | 3
Customer Services Total | | | 59
Mattress Related | Pre-Sales | Other PreSales | 1
Mattress Related Total | | | 1
No Answer Total | | | 3
No Answer | No Answer | No Answer | 3
PreSales | (blank) | (blank) | 8
| Other Enquiry | Payment Methods | 1
| Policy Related | Delivery Cost | 1
| | Delivery Time | 2
| Product Related | Product Specification | 7
PreSales Total | | | 19
Grand Total | | | 82

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Jok Kuol | 1 | 0 | 0 | 0 | 0 | 1 | 2
Mosab Mohammed Abdalla Nasreldin | 4 | 2 | 1 | 1 | 0 | 1 | 9
Alhamzi Mohammed | 3 | 0 | 0 | 0 | 0 | 1 | 4
Aws Adra | 0 | 1 | 0 | 0 | 0 | 0 | 1
Hasan Nour | 3 | 0 | 0 | 0 | 0 | 0 | 3
Syed Ataullah | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 12 | 3 | 1 | 1 | 0 | 3 | 20

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Waseem Ahemad . Khan | 8 | 1 | 1 | 1 | 2 | 7 | 20
Alhamzi Mohammed | 1 | 0 | 0 | 0 | 0 | 5 | 6
Aws Adra | 8 | 2 | 2 | 6 | 4 | 10 | 32
Mohiuddin Lsm | 0 | 2 | 0 | 0 | 1 | 4 | 7
Jok Kuol | 2 | 3 | 3 | 1 | 2 | 8 | 19
| 0 | 0 | 0 | 0 | 0 | 2 | 2
Hasan Nour | 0 | 0 | 0 | 0 | 1 | 2 | 3
Mosab Mohammed Abdalla Nasreldin | 6 | 3 | 1 | 0 | 1 | 3 | 14
Grand Total | 25 | 11 | 7 | 8 | 11 | 41 | 103

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mosab Mohammed Abdalla Nasreldin | 5 | 0 | 0 | 0 | 0 | 4 | 9
Aws Adra | 4 | 5 | 0 | 4 | 0 | 2 | 15
Waseem Ahemad . Khan | 4 | 0 | 0 | 1 | 1 | 3 | 9
| 0 | 0 | 0 | 0 | 0 | 1 | 1
Anslem Misquitta | 0 | 0 | 0 | 0 | 0 | 1 | 1
Jok Kuol | 4 | 1 | 1 | 1 | 1 | 0 | 8
Murtaza Kutiyanawala | 0 | 1 | 0 | 0 | 0 | 0 | 1
Syed Ataullah | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 18 | 7 | 1 | 6 | 2 | 11 | 45

Please feel free to reach out for any further clarifications.