Subject: HFL Call Report
From: Amit Gupta <[email-masked]>
To: Harsh Sharma <[email-masked]>, "Jet Jason, Paraiso. Gromea" <[email-masked]>, Anish Nair <[email-masked]>
Cc: deeksha <[email-masked]>, Ashish Dabral <[email-masked]>
Date: Thu, 1 Sep 2022 06:45:36 -0700 (MST)

Hi Team, 

Please find the daily call report for HFL for 31st August 2022 (7 AM 31st Aug- 6:59 AM 1st Sep IST) 

Name 	Total Calls Picked up 	
Anish 		
Amit 		
Harsh 	7 	
Jason 	11 	
Grand Total 	20 	
		
Abandoned Calls 	2 	
Time 	Duration 	Remarks 
Call from HFL 19013510393 was missed at 8/31/2022 22:12 

	7 seconds 	No one was on call no cb done to the customer 
Call from HFL 17068578951 was missed at 8/31/2022 23:10 

	15 seconds 	Harsh was on another inbound call and Jason was on break 

Hi Team, 

Please advise the reason as to why the first call was missed/abandoned? 

Thanks and regards 
Amit