Subject: Re: LSM Automation Report - 25th to 31st August
From: Saurabh Dadu <[email-masked]>
To: Gaurav Yadav <[email-masked]>
Cc: Deeksha Dadu <[email-masked]>, Ashish Dabral <[email-masked]>
Date: Thu, 1 Sep 2022 07:54:11 +0000

Dear Gaurav,

How do you calculate FCR?

Saurabh Dadu
LiveSalesman
India: +91 120 4332621 x 17
US: 1 240 949 2437
Cell: +91 9810175203
________________________________
From: Gaurav Yadav <[email-masked]>
Sent: 01 September 2022 1:13 PM
To: Saurabh Dadu <[email-masked]>
Cc: Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>
Subject: LSM Automation Report - 25th to 31st August

Hi Sir,
Given below is the LSM Automation update till 31st Aug.

Total Tickets done              C-Sat %         FCR %           Avg tickets per day
8696            42%             70%             281
Handled Automation tickets by agent
Sum of Tickets  Date
Name    25-Aug-2022     26-Aug-2022     27-Aug-2022     28-Aug-2022     29-Aug-2022     30-Aug-2022     31-Aug-2022     Grand Total
Apoorv Joshi            1       29      17      25                      72
Maya Shamma     139             133     72      189     185     175     893
Mohammed Murshed
Mohammed yahya  138     236     119     139     192     137     137     1098
Rossana Rass    135     100     141             175     158     160     869
Grand Total     412     337     422     228     581     480     472     2932
Other %
Sum of Other %  Date
Name    25-Aug-2022     26-Aug-2022     27-Aug-2022     28-Aug-2022     29-Aug-2022     30-Aug-2022     31-Aug-2022
Apoorv Joshi            100%    7%
Maya Shamma     28%             17%     25%     15%     18%     11%
Mohammed Murshed
Mohammed yahya  8%      4%      3%      3%      2%      6%      9%
Rossana Rass    23%     19%     13%             9%      11%     12%
FCR %
Sum of FCR %    Date
Name    25-Aug-2022     26-Aug-2022     27-Aug-2022     28-Aug-2022     29-Aug-2022     30-Aug-2022     31-Aug-2022
Apoorv Joshi                    7%      6%      52%
Maya Shamma     71%             80%     74%     81%     82%     87%
Mohammed Murshed
Mohammed yahya  89%     91%     88%     93%     96%     94%     91%
Rossana Rass    74%     79%     84%             86%     89%     84%
CSAT %
Sum of C-Sat    Date
Name    25-Aug-2022     26-Aug-2022     27-Aug-2022     28-Aug-2022     29-Aug-2022     30-Aug-2022     31-Aug-2022
Apoorv Joshi
Maya Shamma                             100%            25%
Mohammed Murshed
Mohammed yahya          100%    20%     100%                    100%
Rossana Rass    33%     100%    100%            100%

________________________________
From: "Gaurav Yadav" <[email-masked]>
To: "saurabh" <[email-masked]>
Cc: "deeksha" <[email-masked]>, "Ashish Dabral" <[email-masked]>
Sent: Wednesday, August 31, 2022 2:06:10 PM
Subject: Re: LSM Automation Report - 24th to 30th August

Have updated the report accordingly.

Total Tickets done              C-Sat %         FCR %           Avg tickets per day
8224            42%             69%             274
Handled Automation tickets by agent
Sum of Tickets  Date
Name    24-Aug-2022     25-Aug-2022     26-Aug-2022     27-Aug-2022     28-Aug-2022     29-Aug-2022     30-Aug-2022     Grand Total
Apoorv Joshi                    1       29      17      25              72
Maya Shamma     180     139             133     72      189     185     898
Mohammed Murshed
Mohammed yahya  133     138     236     119     139     192     137     1094
Rossana Rass    167     135     100     141             175     158     876
Grand Total     480     412     337     422     228     581     480     2940
Other %
Sum of Other %  Date
Name    24-Aug-2022     25-Aug-2022     26-Aug-2022     27-Aug-2022     28-Aug-2022     29-Aug-2022     30-Aug-2022
Apoorv Joshi                    100%    7%
Maya Shamma     28%     28%             17%     25%     15%     18%
Mohammed Murshed
Mohammed yahya  8%      8%      4%      3%      3%      2%      6%
Rossana Rass    22%     23%     19%     13%             9%      11%
FCR %
Sum of FCR %    Date
Name    24-Aug-2022     25-Aug-2022     26-Aug-2022     27-Aug-2022     28-Aug-2022     29-Aug-2022     30-Aug-2022
Apoorv Joshi                            7%      6%      52%
Maya Shamma     72%     71%             80%     74%     81%     82%
Mohammed Murshed
Mohammed yahya  90%     89%     91%     88%     93%     96%     94%
Rossana Rass    77%     74%     79%     84%             86%     89%
CSAT %
Sum of C-Sat    Date
Name    24-Aug-2022     25-Aug-2022     26-Aug-2022     27-Aug-2022     28-Aug-2022     29-Aug-2022     30-Aug-2022
Apoorv Joshi
Maya Shamma     20%                             100%            25%
Mohammed Murshed
Mohammed yahya                  100%    20%     100%
Rossana Rass    100%    33%     100%    100%            100%

________________________________
From: "saurabh" <[email-masked]>
To: "Gaurav Yadav" <[email-masked]>
Cc: "deeksha" <[email-masked]>, "Ashish Dabral" <[email-masked]>
Sent: Wednesday, August 31, 2022 1:51:30 PM
Subject: Re: LSM Automation Report - 24th to 30th August

Dear Gaurav,

Since Abdulqader and Samer (using Apoorv's ID) are working on escalation cases, please separate that data from other data and reshare the report.

Saurabh

Saurabh Dadu
LiveSalesman
India: +91 120 4332621 x 17
US: 1 240 949 2437
Cell: +91 9810175203
________________________________
From: Gaurav Yadav <[email-masked]>
Sent: 31 August 2022 1:42 PM
To: Saurabh Dadu <[email-masked]>
Cc: Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>
Subject: LSM Automation Report - 24th to 30th August

Hi Sir,
Given below is the LSM Automation update till 30th Aug.

Total Tickets done              C-Sat %         FCR %           Avg tickets per day
8338            42%             68%             278
Handled Automation tickets by agent
Sum of Tickets  Date
Name    24-Aug-2022     25-Aug-2022     26-Aug-2022     27-Aug-2022     28-Aug-2022     29-Aug-2022     30-Aug-2022     Grand Total
Abdulqader Ahmed        2       5       7       15              20      31      80
Apoorv Joshi                    1       29      17      25              72
Maya Shamma     180     139             133     72      189     185     898
Mohammed Murshed
Mohammed yahya  133     138     236     119     139     192     137     1094
Rossana Rass    167     135     100     141             175     158     876
Samer Salmeh                                                    32      32
Grand Total     482     417     344     437     228     601     543     3052
Other %
Sum of Other %  Date
Name    24-Aug-2022     25-Aug-2022     26-Aug-2022     27-Aug-2022     28-Aug-2022     29-Aug-2022     30-Aug-2022
Abdulqader Ahmed
Apoorv Joshi                    100%    7%
Maya Shamma     28%     28%             17%     25%     15%     18%
Mohammed Murshed
Mohammed yahya  8%      8%      4%      3%      3%      2%      6%
Rossana Rass    22%     23%     19%     13%             9%      11%
Samer Salmeh
FCR %
Sum of FCR %    Date
Name    24-Aug-2022     25-Aug-2022     26-Aug-2022     27-Aug-2022     28-Aug-2022     29-Aug-2022     30-Aug-2022
Abdulqader Ahmed                20%             7%              45%     29%
Apoorv Joshi                            7%      6%      52%
Maya Shamma     72%     71%             80%     74%     81%     82%
Mohammed Murshed
Mohammed yahya  90%     89%     91%     88%     93%     96%     94%
Rossana Rass    77%     74%     79%     84%             86%     89%
Samer Salmeh                                                    31%
CSAT %
Sum of C-Sat    Date
Name    24-Aug-2022     25-Aug-2022     26-Aug-2022     27-Aug-2022     28-Aug-2022     29-Aug-2022     30-Aug-2022
Abdulqader Ahmed
Apoorv Joshi
Maya Shamma     20%                             100%            25%
Mohammed Murshed
Mohammed yahya                  100%    20%     100%
Rossana Rass    100%    33%     100%    100%            100%
Samer Salmeh

________________________________
From: "Gaurav Yadav" <[email-masked]>
To: "saurabh" <[email-masked]>
Cc: "deeksha" <[email-masked]>, "Ashish Dabral" <[email-masked]>
Sent: Tuesday, August 30, 2022 1:14:13 PM
Subject: LSM Automation Report - 23rd to 29th August

Hi Sir,
Given below is the LSM Automation update till 29th Aug.

Total Tickets done              C-Sat %         FCR %           Avg tickets per day
7795            43%             67%             269
Handled Automation tickets by agent
Sum of Tickets  Date
Name    23-Aug-2022     24-Aug-2022     25-Aug-2022     26-Aug-2022     27-Aug-2022     28-Aug-2022     29-Aug-2022     Grand Total
Abdulqader Ahmed                2       5       7       15              20      49
Apoorv Joshi                            1       29      17      25      72
Maya Shamma     110     180     139             133     72      189     823
Mohammed Murshed
Mohammed yahya  148     133     138     236     119     139     192     1105
Rossana Rass    121     167     135     100     141             175     839
Grand Total     379     482     417     344     437     228     601     2888
Other %
Sum of Other %  Date
Name    23-Aug-2022     24-Aug-2022     25-Aug-2022     26-Aug-2022     27-Aug-2022     28-Aug-2022     29-Aug-2022
Abdulqader Ahmed
Apoorv Joshi                            100%    7%
Maya Shamma     24%     28%     28%             17%     25%     15%
Mohammed Murshed
Mohammed yahya  9%      8%      8%      4%      3%      3%      2%
Rossana Rass    43%     22%     23%     19%     13%             9%
FCR %
Sum of FCR %    Date
Name    23-Aug-2022     24-Aug-2022     25-Aug-2022     26-Aug-2022     27-Aug-2022     28-Aug-2022     29-Aug-2022
Abdulqader Ahmed                        20%             7%              45%
Apoorv Joshi                                    7%      6%      52%
Maya Shamma     75%     72%     71%             80%     74%     81%
Mohammed Murshed
Mohammed yahya  91%     90%     89%     91%     88%     93%     96%
Rossana Rass    54%     77%     74%     79%     84%             86%
CSAT %
Sum of C-Sat    Date
Name    23-Aug-2022     24-Aug-2022     25-Aug-2022     26-Aug-2022     27-Aug-2022     28-Aug-2022     29-Aug-2022
Abdulqader Ahmed
Apoorv Joshi
Maya Shamma             20%                             100%
Mohammed Murshed
Mohammed yahya                          100%    20%     100%
Rossana Rass    50%     100%    33%     100%    100%            100%

________________________________
From: "saurabh" <[email-masked]>
To: "Gaurav Yadav" <[email-masked]>
Cc: "deeksha" <[email-masked]>, "Ashish Dabral" <[email-masked]>
Sent: Tuesday, August 30, 2022 12:32:11 PM
Subject: Re: LSM Automation Report - 1st to 28th August

Thank you Gaurav,

These reports are indeed helpful. However since scrolling for 30 days left to right is tedious, just put in data in email body for last 1 week

Saurabh Dadu
LiveSalesman
India: +91 120 4332621 x 17
US: 1 240 949 2437
Cell: +91 9810175203
________________________________
From: Gaurav Yadav <[email-masked]>
Sent: 29 August 2022 1:31 PM
To: Saurabh Dadu <[email-masked]>
Cc: Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>
Subject: LSM Automation Report - 1st to 28th August

Hi Sir,
Given below is the LSM Automation update till 28th Aug.

Total Tickets done              C-Sat %         FCR %           Avg tickets per day
7194            42%             66%             257
Handled Automation tickets by agent
Sum of Tickets  Date
Name    01-Aug-2022     02-Aug-2022     03-Aug-2022     04-Aug-2022     05-Aug-2022     06-Aug-2022     07-Aug-2022     08-Aug-2022     09-Aug-2022     10-Aug-2022     11-Aug-2022     12-Aug-2022     13-Aug-2022     14-Aug-2022     15-Aug-2022     16-Aug-2022     17-Aug-2022     18-Aug-2022     19-Aug-2022     20-Aug-2022     21-Aug-2022     22-Aug-2022     23-Aug-2022     24-Aug-2022     25-Aug-2022     26-Aug-2022     27-Aug-2022     28-Aug-2022     Grand Total
Abdulqader Ahmed                                        59      34      5       50      6       16              10                                      3                                       2               2       5       7       15              214
Apoorv Joshi                                    11      28      5       3                                                                       3                                                                       1       29      17      97
Maya Shamma     79      88      81      95      107             100             77      42      98      99      99      70      112     100     99      111     101     85      132     69      110     180     139             133     72      2478
Mohammed Murshed                                                                                        86      65      35      6                                                               51                                                      243
Mohammed yahya                  70              8       57      124     134     129     80                      14      79      98      66      118     144     121     125     109     15      148     133     138     236     119     139     2404
Rossana Rass                                    92      74                      52      56      65      62      69              90      90      87      69      69      71              148     121     167     135     100     141             1758
Grand Total     79      88      151     95      277     193     234     187     264     194     249     236     217     155     300     256     310     324     291     281     241     285     379     482     417     344     437     228     7194
Other %
Sum of Other %  Date
Name    01-Aug-2022     02-Aug-2022     03-Aug-2022     04-Aug-2022     05-Aug-2022     06-Aug-2022     07-Aug-2022     08-Aug-2022     09-Aug-2022     10-Aug-2022     11-Aug-2022     12-Aug-2022     13-Aug-2022     14-Aug-2022     15-Aug-2022     16-Aug-2022     17-Aug-2022     18-Aug-2022     19-Aug-2022     20-Aug-2022     21-Aug-2022     22-Aug-2022     23-Aug-2022     24-Aug-2022     25-Aug-2022     26-Aug-2022     27-Aug-2022     28-Aug-2022
Abdulqader Ahmed                                                                4%
Apoorv Joshi                                                                                                                                                                                                            100%    7%
Maya Shamma     25%     23%     19%     36%     25%             32%             29%     26%     24%     30%     35%     44%     32%     30%     35%     36%     41%     36%     39%     28%     24%     28%     28%             17%     25%
Mohammed Murshed                                                                                        37%     18%     26%                                                                     47%
Mohammed yahya                                                                                                                                                                  4%              9%      8%      8%      4%      3%      3%
Rossana Rass                                    20%     39%                     54%     52%     37%     40%     32%             51%     40%     57%     55%     64%     59%             49%     43%     22%     23%     19%     13%
FCR %
Sum of FCR %    Date
Name    01-Aug-2022     02-Aug-2022     03-Aug-2022     04-Aug-2022     05-Aug-2022     06-Aug-2022     07-Aug-2022     08-Aug-2022     09-Aug-2022     10-Aug-2022     11-Aug-2022     12-Aug-2022     13-Aug-2022     14-Aug-2022     15-Aug-2022     16-Aug-2022     17-Aug-2022     18-Aug-2022     19-Aug-2022     20-Aug-2022     21-Aug-2022     22-Aug-2022     23-Aug-2022     24-Aug-2022     25-Aug-2022     26-Aug-2022     27-Aug-2022     28-Aug-2022
Abdulqader Ahmed                                                                42%                                                                                                                                     20%             7%
Apoorv Joshi                                                                                                                                                                                                                    7%      6%
Maya Shamma     38%     39%     49%     42%     54%             41%             52%     52%     51%     53%     35%     39%     40%     65%     59%     60%     53%     61%     61%     71%     75%     72%     71%             80%     74%
Mohammed Murshed                                                                                        72%     69%     71%     83%                                                             53%
Mohammed yahya                  61%             63%     53%     67%     58%     71%     79%                     64%     67%     82%     83%     92%     97%     97%     95%     94%     93%     91%     90%     89%     91%     88%     93%
Rossana Rass                                    61%     70%                     60%     63%     68%     71%     71%             79%     56%     43%     43%     30%     39%             49%     54%     77%     74%     79%     84%
CSAT %
Sum of C-Sat    Date
Name    01-Aug-2022     02-Aug-2022     03-Aug-2022     04-Aug-2022     05-Aug-2022     06-Aug-2022     07-Aug-2022     08-Aug-2022     09-Aug-2022     10-Aug-2022     11-Aug-2022     12-Aug-2022     13-Aug-2022     14-Aug-2022     15-Aug-2022     16-Aug-2022     17-Aug-2022     18-Aug-2022     19-Aug-2022     20-Aug-2022     21-Aug-2022     22-Aug-2022     23-Aug-2022     24-Aug-2022     25-Aug-2022     26-Aug-2022     27-Aug-2022     28-Aug-2022
Abdulqader Ahmed                                        75%     75%     100%    67%             50%
Apoorv Joshi                                    100%    100%
Maya Shamma     50%     33%     40%     20%     43%             13%             50%     60%     50%     43%     17%     33%     50%     25%             100%    60%     100%    50%     50%             20%                             100%
Mohammed Murshed                                                                                        56%     40%
Mohammed yahya                  11%                     50%     46%     40%     70%     50%                             25%     71%     33%     50%             50%                                                     100%    20%     100%
Rossana Rass                                    40%     60%                             67%     43%                             20%     50%     33%                                     60%     50%     100%    33%     100%    100%

________________________________
From: "Gaurav Yadav" <[email-masked]>
To: "saurabh" <[email-masked]>
Cc: "deeksha" <[email-masked]>, "Ashish Dabral" <[email-masked]>
Sent: Friday, August 26, 2022 1:28:35 PM
Subject: LSM Automation Report - 1st to 25th August

Hi Sir,
Given below is the LSM Automation update till 25th Aug.

Total Tickets done              C-Sat %         FCR %           Avg tickets per day
6185            42%             63%             247
Handled Automation tickets by agent
Sum of Tickets  Date
Name    01-Aug-2022     02-Aug-2022     03-Aug-2022     04-Aug-2022     05-Aug-2022     06-Aug-2022     07-Aug-2022     08-Aug-2022     09-Aug-2022     10-Aug-2022     11-Aug-2022     12-Aug-2022     13-Aug-2022     14-Aug-2022     15-Aug-2022     16-Aug-2022     17-Aug-2022     18-Aug-2022     19-Aug-2022     20-Aug-2022     21-Aug-2022     22-Aug-2022     23-Aug-2022     24-Aug-2022     25-Aug-2022     Grand Total
Abdulqader Ahmed                                        59      34      5       50      6       16              10                                      3                                       2               2       5       192
Apoorv Joshi                                    11      28      5       3                                                                       3                                                                       50
Maya Shamma     79      88      81      95      107             100             77      42      98      99      99      70      112     100     99      111     101     85      132     69      110     180     139     2273
Mohammed Murshed                                                                                        86      65      35      6                                                               51                              243
Mohammed yahya                  70              8       57      124     134     129     80                      14      79      98      66      118     144     121     125     109     15      148     133     138     1910
Rossana Rass                                    92      74                      52      56      65      62      69              90      90      87      69      69      71              148     121     167     135     1517
Grand Total     79      88      151     95      277     193     234     187     264     194     249     236     217     155     300     256     310     324     291     281     241     285     379     482     417     6185
Other %
Sum of Other %  Date
Name    01-Aug-2022     02-Aug-2022     03-Aug-2022     04-Aug-2022     05-Aug-2022     06-Aug-2022     07-Aug-2022     08-Aug-2022     09-Aug-2022     10-Aug-2022     11-Aug-2022     12-Aug-2022     13-Aug-2022     14-Aug-2022     15-Aug-2022     16-Aug-2022     17-Aug-2022     18-Aug-2022     19-Aug-2022     20-Aug-2022     21-Aug-2022     22-Aug-2022     23-Aug-2022     24-Aug-2022     25-Aug-2022
Abdulqader Ahmed                                                                4%
Apoorv Joshi
Maya Shamma     25%     23%     19%     36%     25%             32%             29%     26%     24%     30%     35%     44%     32%     30%     35%     36%     41%     36%     39%     28%     24%     28%     28%
Mohammed Murshed                                                                                        37%     18%     26%                                                                     47%
Mohammed yahya                                                                                                                                                                  4%              9%      8%      8%
Rossana Rass                                    20%     39%                     54%     52%     37%     40%     32%             51%     40%     57%     55%     64%     59%             49%     43%     22%     23%
FCR %
Sum of FCR %    Date
Name    01-Aug-2022     02-Aug-2022     03-Aug-2022     04-Aug-2022     05-Aug-2022     06-Aug-2022     07-Aug-2022     08-Aug-2022     09-Aug-2022     10-Aug-2022     11-Aug-2022     12-Aug-2022     13-Aug-2022     14-Aug-2022     15-Aug-2022     16-Aug-2022     17-Aug-2022     18-Aug-2022     19-Aug-2022     20-Aug-2022     21-Aug-2022     22-Aug-2022     23-Aug-2022     24-Aug-2022     25-Aug-2022
Abdulqader Ahmed                                                                42%                                                                                                                                     20%
Apoorv Joshi
Maya Shamma     38%     39%     49%     42%     54%             41%             52%     52%     51%     53%     35%     39%     40%     65%     59%     60%     53%     61%     61%     71%     75%     72%     71%
Mohammed Murshed                                                                                        72%     69%     71%     83%                                                             53%
Mohammed yahya                  61%             63%     53%     67%     58%     71%     79%                     64%     67%     82%     83%     92%     97%     97%     95%     94%     93%     91%     90%     89%
Rossana Rass                                    61%     70%                     60%     63%     68%     71%     71%             79%     56%     43%     43%     30%     39%             49%     54%     77%     74%
CSAT %
Sum of C-Sat    Date
Name    01-Aug-2022     02-Aug-2022     03-Aug-2022     04-Aug-2022     05-Aug-2022     06-Aug-2022     07-Aug-2022     08-Aug-2022     09-Aug-2022     10-Aug-2022     11-Aug-2022     12-Aug-2022     13-Aug-2022     14-Aug-2022     15-Aug-2022     16-Aug-2022     17-Aug-2022     18-Aug-2022     19-Aug-2022     20-Aug-2022     21-Aug-2022     22-Aug-2022     23-Aug-2022     24-Aug-2022     25-Aug-2022
Abdulqader Ahmed                                        75%     75%     100%    67%             50%
Apoorv Joshi                                    100%    100%
Maya Shamma     50%     33%     40%     20%     43%             13%             50%     60%     50%     43%     17%     33%     50%     25%             100%    60%     100%    50%     50%             20%
Mohammed Murshed                                                                                        56%     40%
Mohammed yahya                  11%                     50%     46%     40%     70%     50%                             25%     71%     33%     50%             50%
Rossana Rass                                    40%     60%                             67%     43%                             20%     50%     33%                                     60%     50%     100%    33%

________________________________
From: "Gaurav Yadav" <[email-masked]>
To: "saurabh" <[email-masked]>
Cc: "deeksha" <[email-masked]>, "Ashish Dabral" <[email-masked]>
Sent: Thursday, August 25, 2022 12:56:28 PM
Subject: LSM Automation Report - 1st to 24th August

Hi Sir,
Given below is the LSM Automation update till 24th Aug.

Total Tickets done              C-Sat %         FCR %           Avg tickets per day
5768            43%             62%             240
Handled Automation tickets by agent
Sum of Tickets  Date
Name    01-Aug-2022     02-Aug-2022     03-Aug-2022     04-Aug-2022     05-Aug-2022     06-Aug-2022     07-Aug-2022     08-Aug-2022     09-Aug-2022     10-Aug-2022     11-Aug-2022     12-Aug-2022     13-Aug-2022     14-Aug-2022     15-Aug-2022     16-Aug-2022     17-Aug-2022     18-Aug-2022     19-Aug-2022     20-Aug-2022     21-Aug-2022     22-Aug-2022     23-Aug-2022     24-Aug-2022     Grand Total
Abdulqader Ahmed                                        59      34      5       50      6       16              10                                      3                                       2               2       187
Apoorv Joshi                                    11      28      5       3                                                                       3                                                               50
Maya Shamma     79      88      81      95      107             100             77      42      98      99      99      70      112     100     99      111     101     85      132     69      110     180     2134
Mohammed Murshed                                                                                        86      65      35      6                                                               51                      243
Mohammed yahya                  70              8       57      124     134     129     80                      14      79      98      66      118     144     121     125     109     15      148     133     1772
Rossana Rass                                    92      74                      52      56      65      62      69              90      90      87      69      69      71              148     121     167     1382
Grand Total     79      88      151     95      277     193     234     187     264     194     249     236     217     155     300     256     310     324     291     281     241     285     379     482     5768
Other %
Sum of Other %  Date
Name    01-Aug-2022     02-Aug-2022     03-Aug-2022     04-Aug-2022     05-Aug-2022     06-Aug-2022     07-Aug-2022     08-Aug-2022     09-Aug-2022     10-Aug-2022     11-Aug-2022     12-Aug-2022     13-Aug-2022     14-Aug-2022     15-Aug-2022     16-Aug-2022     17-Aug-2022     18-Aug-2022     19-Aug-2022     20-Aug-2022     21-Aug-2022     22-Aug-2022     23-Aug-2022     24-Aug-2022
Abdulqader Ahmed                                                                4%
Apoorv Joshi
Maya Shamma     25%     23%     19%     36%     25%             32%             29%     26%     24%     30%     35%     44%     32%     30%     35%     36%     41%     36%     39%     28%     24%     28%
Mohammed Murshed                                                                                        37%     18%     26%                                                                     47%
Mohammed yahya                                                                                                                                                                  4%              9%      8%
Rossana Rass                                    20%     39%                     54%     52%     37%     40%     32%             51%     40%     57%     55%     64%     59%             49%     43%     22%
FCR %
Sum of FCR %    Date
Name    01-Aug-2022     02-Aug-2022     03-Aug-2022     04-Aug-2022     05-Aug-2022     06-Aug-2022     07-Aug-2022     08-Aug-2022     09-Aug-2022     10-Aug-2022     11-Aug-2022     12-Aug-2022     13-Aug-2022     14-Aug-2022     15-Aug-2022     16-Aug-2022     17-Aug-2022     18-Aug-2022     19-Aug-2022     20-Aug-2022     21-Aug-2022     22-Aug-2022     23-Aug-2022     24-Aug-2022
Abdulqader Ahmed                                                                42%
Apoorv Joshi
Maya Shamma     38%     39%     49%     42%     54%             41%             52%     52%     51%     53%     35%     39%     40%     65%     59%     60%     53%     61%     61%     71%     75%     72%
Mohammed Murshed                                                                                        72%     69%     71%     83%                                                             53%
Mohammed yahya                  61%             63%     53%     67%     58%     71%     79%                     64%     67%     82%     83%     92%     97%     97%     95%     94%     93%     91%     90%
Rossana Rass                                    61%     70%                     60%     63%     68%     71%     71%             79%     56%     43%     43%     30%     39%             49%     54%     77%
CSAT %
Sum of C-Sat    Date
Name    01-Aug-2022     02-Aug-2022     03-Aug-2022     04-Aug-2022     05-Aug-2022     06-Aug-2022     07-Aug-2022     08-Aug-2022     09-Aug-2022     10-Aug-2022     11-Aug-2022     12-Aug-2022     13-Aug-2022     14-Aug-2022     15-Aug-2022     16-Aug-2022     17-Aug-2022     18-Aug-2022     19-Aug-2022     20-Aug-2022     21-Aug-2022     22-Aug-2022     23-Aug-2022     24-Aug-2022
Abdulqader Ahmed                                        75%     75%     100%    67%             50%
Apoorv Joshi                                    100%    100%
Maya Shamma     50%     33%     40%     20%     43%             13%             50%     60%     50%     43%     17%     33%     50%     25%             100%    60%     100%    50%     50%             20%
Mohammed Murshed                                                                                        56%     40%
Mohammed yahya                  11%                     50%     46%     40%     70%     50%                             25%     71%     33%     50%             50%
Rossana Rass                                    40%     60%                             67%     43%                             20%     50%     33%                                     60%     50%     100%

________________________________
From: "Gaurav Yadav" <[email-masked]>
To: "saurabh" <[email-masked]>
Cc: "deeksha" <[email-masked]>, "Ashish Dabral" <[email-masked]>
Sent: Wednesday, August 24, 2022 1:09:59 PM
Subject: LSM Automation Report - 1st to 23rd August

Hi Sir,
Given below is the LSM Automation update till 23rd Aug.

Total Tickets done              C-Sat %         FCR %           Avg tickets per day
5286            43%             61%             230
Handled Automation tickets by agent
Sum of Tickets  Date
Name    01-Aug-2022     02-Aug-2022     03-Aug-2022     04-Aug-2022     05-Aug-2022     06-Aug-2022     07-Aug-2022     08-Aug-2022     09-Aug-2022     10-Aug-2022     11-Aug-2022     12-Aug-2022     13-Aug-2022     14-Aug-2022     15-Aug-2022     16-Aug-2022     17-Aug-2022     18-Aug-2022     19-Aug-2022     20-Aug-2022     21-Aug-2022     22-Aug-2022     23-Aug-2022     Grand Total
Abdulqader Ahmed                                        59      34      5       50      6       16              10                                      3                                       2               185
Apoorv Joshi                                    11      28      5       3                                                                       3                                                       50
Maya Shamma     79      88      81      95      107             100             77      42      98      99      99      70      112     100     99      111     101     85      132     69      110     1954
Mohammed Murshed                                                                                        86      65      35      6                                                               51              243
Mohammed yahya                  70              8       57      124     134     129     80                      14      79      98      66      118     144     121     125     109     15      148     1639
Rossana Rass                                    92      74                      52      56      65      62      69              90      90      87      69      69      71              148     121     1215
Grand Total     79      88      151     95      277     193     234     187     264     194     249     236     217     155     300     256     310     324     291     281     241     285     379     5286
Other %
Sum of Other %  Date
Name    01-Aug-2022     02-Aug-2022     03-Aug-2022     04-Aug-2022     05-Aug-2022     06-Aug-2022     07-Aug-2022     08-Aug-2022     09-Aug-2022     10-Aug-2022     11-Aug-2022     12-Aug-2022     13-Aug-2022     14-Aug-2022     15-Aug-2022     16-Aug-2022     17-Aug-2022     18-Aug-2022     19-Aug-2022     20-Aug-2022     21-Aug-2022     22-Aug-2022     23-Aug-2022
Abdulqader Ahmed                                                                4%
Apoorv Joshi
Maya Shamma     25%     23%     19%     36%     25%             32%             29%     26%     24%     30%     35%     44%     32%     30%     35%     36%     41%     36%     39%     28%     24%
Mohammed Murshed                                                                                        37%     18%     26%                                                                     47%
Mohammed yahya                                                                                                                                                                  4%              9%
Rossana Rass                                    20%     39%                     54%     52%     37%     40%     32%             51%     40%     57%     55%     64%     59%             49%     43%
FCR %
Sum of FCR %    Date
Name    01-Aug-2022     02-Aug-2022     03-Aug-2022     04-Aug-2022     05-Aug-2022     06-Aug-2022     07-Aug-2022     08-Aug-2022     09-Aug-2022     10-Aug-2022     11-Aug-2022     12-Aug-2022     13-Aug-2022     14-Aug-2022     15-Aug-2022     16-Aug-2022     17-Aug-2022     18-Aug-2022     19-Aug-2022     20-Aug-2022     21-Aug-2022     22-Aug-2022     23-Aug-2022
Abdulqader Ahmed                                                                42%
Apoorv Joshi
Maya Shamma     38%     39%     49%     42%     54%             41%             52%     52%     51%     53%     35%     39%     40%     65%     59%     60%     53%     61%     61%     71%     75%
Mohammed Murshed                                                                                        72%     69%     71%     83%                                                             53%
Mohammed yahya                  61%             63%     53%     67%     58%     71%     79%                     64%     67%     82%     83%     92%     97%     97%     95%     94%     93%     91%
Rossana Rass                                    61%     70%                     60%     63%     68%     71%     71%             79%     56%     43%     43%     30%     39%             49%     54%
CSAT %
Sum of C-Sat    Date
Name    01-Aug-2022     02-Aug-2022     03-Aug-2022     04-Aug-2022     05-Aug-2022     06-Aug-2022     07-Aug-2022     08-Aug-2022     09-Aug-2022     10-Aug-2022     11-Aug-2022     12-Aug-2022     13-Aug-2022     14-Aug-2022     15-Aug-2022     16-Aug-2022     17-Aug-2022     18-Aug-2022     19-Aug-2022     20-Aug-2022     21-Aug-2022     22-Aug-2022     23-Aug-2022
Abdulqader Ahmed                                        75%     75%     100%    67%             50%
Apoorv Joshi                                    100%    100%
Maya Shamma     50%     33%     40%     20%     43%             13%             50%     60%     50%     43%     17%     33%     50%     25%             100%    60%     100%    50%     50%
Mohammed Murshed                                                                                        56%     40%
Mohammed yahya                  11%                     50%     46%     40%     70%     50%                             25%     71%     33%     50%             50%
Rossana Rass                                    40%     60%                             67%     43%                             20%     50%     33%                                     60%     50%

________________________________
From: "Gaurav Yadav" <[email-masked]>
To: "saurabh" <[email-masked]>
Cc: "deeksha" <[email-masked]>, "Ashish Dabral" <[email-masked]>
Sent: Tuesday, August 23, 2022 1:14:20 PM
Subject: LSM Automation Report - 1st to 22nd August

Hi Sir,
Given below is the LSM Automation update till 22nd Aug.

Total Tickets done              C-Sat %         FCR %           Avg tickets per day
4907            43%             60%             223
Handled Automation tickets by agent
Sum of Tickets  Date
Name    01-Aug-2022     02-Aug-2022     03-Aug-2022     04-Aug-2022     05-Aug-2022     06-Aug-2022     07-Aug-2022     08-Aug-2022     09-Aug-2022     10-Aug-2022     11-Aug-2022     12-Aug-2022     13-Aug-2022     14-Aug-2022     15-Aug-2022     16-Aug-2022     17-Aug-2022     18-Aug-2022     19-Aug-2022     20-Aug-2022     21-Aug-2022     22-Aug-2022     Grand Total
Abdulqader Ahmed                                        59      34      5       50      6       16              10                                      3                                       2       185
Apoorv Joshi                                    11      28      5       3                                                                       3                                               50
Maya Shamma     79      88      81      95      107             100             77      42      98      99      99      70      112     100     99      111     101     85      132     69      1844
Mohammed Murshed                                                                                        86      65      35      6                                                               51      243
Mohammed yahya                  70              8       57      124     134     129     80                      14      79      98      66      118     144     121     125     109     15      1491
Rossana Rass                                    92      74                      52      56      65      62      69              90      90      87      69      69      71              148     1094
Grand Total     79      88      151     95      277     193     234     187     264     194     249     236     217     155     300     256     310     324     291     281     241     285     4907
Other %
Sum of Other %  Date
Name    01-Aug-2022     02-Aug-2022     03-Aug-2022     04-Aug-2022     05-Aug-2022     06-Aug-2022     07-Aug-2022     08-Aug-2022     09-Aug-2022     10-Aug-2022     11-Aug-2022     12-Aug-2022     13-Aug-2022     14-Aug-2022     15-Aug-2022     16-Aug-2022     17-Aug-2022     18-Aug-2022     19-Aug-2022     20-Aug-2022     21-Aug-2022     22-Aug-2022
Abdulqader Ahmed                                                                4%
Apoorv Joshi
Maya Shamma     25%     23%     19%     36%     25%             32%             29%     26%     24%     30%     35%     44%     32%     30%     35%     36%     41%     36%     39%     28%
Mohammed Murshed                                                                                        37%     18%     26%                                                                     47%
Mohammed yahya                                                                                                                                                                  4%
Rossana Rass                                    20%     39%                     54%     52%     37%     40%     32%             51%     40%     57%     55%     64%     59%             49%
FCR %
Sum of FCR %    Date
Name    01-Aug-2022     02-Aug-2022     03-Aug-2022     04-Aug-2022     05-Aug-2022     06-Aug-2022     07-Aug-2022     08-Aug-2022     09-Aug-2022     10-Aug-2022     11-Aug-2022     12-Aug-2022     13-Aug-2022     14-Aug-2022     15-Aug-2022     16-Aug-2022     17-Aug-2022     18-Aug-2022     19-Aug-2022     20-Aug-2022     21-Aug-2022     22-Aug-2022
Abdulqader Ahmed                                                                42%
Apoorv Joshi
Maya Shamma     38%     39%     49%     42%     54%             41%             52%     52%     51%     53%     35%     39%     40%     65%     59%     60%     53%     61%     61%     71%
Mohammed Murshed                                                                                        72%     69%     71%     83%                                                             53%
Mohammed yahya                  61%             63%     53%     67%     58%     71%     79%                     64%     67%     82%     83%     92%     97%     97%     95%     94%     93%
Rossana Rass                                    61%     70%                     60%     63%     68%     71%     71%             79%     56%     43%     43%     30%     39%             49%
CSAT %
Sum of C-Sat    Date
Name    01-Aug-2022     02-Aug-2022     03-Aug-2022     04-Aug-2022     05-Aug-2022     06-Aug-2022     07-Aug-2022     08-Aug-2022     09-Aug-2022     10-Aug-2022     11-Aug-2022     12-Aug-2022     13-Aug-2022     14-Aug-2022     15-Aug-2022     16-Aug-2022     17-Aug-2022     18-Aug-2022     19-Aug-2022     20-Aug-2022     21-Aug-2022     22-Aug-2022
Abdulqader Ahmed                                        75%     75%     100%    67%             50%
Apoorv Joshi                                    100%    100%
Maya Shamma     50%     33%     40%     20%     43%             13%             50%     60%     50%     43%     17%     33%     50%     25%             100%    60%     100%    50%     50%
Mohammed Murshed                                                                                        56%     40%
Mohammed yahya                  11%                     50%     46%     40%     70%     50%                             25%     71%     33%     50%             50%
Rossana Rass                                    40%     60%                             67%     43%                             20%     50%     33%                                     60%

________________________________
From: "Gaurav Yadav" <[email-masked]>
To: "saurabh" <[email-masked]>
Cc: "deeksha" <[email-masked]>, "Ashish Dabral" <[email-masked]>
Sent: Monday, August 22, 2022 1:30:09 PM
Subject: LSM Automation Report - 1st to 21st August

Hi Sir,
Given below is the LSM Automation update till 21st Aug.

Total Tickets done              C-Sat %         FCR %           Avg tickets per day
4622            43%             60%             220
Handled Automation tickets by agent
Sum of Tickets  Date
Name    01-Aug-2022     02-Aug-2022     03-Aug-2022     04-Aug-2022     05-Aug-2022     06-Aug-2022     07-Aug-2022     08-Aug-2022     09-Aug-2022     10-Aug-2022     11-Aug-2022     12-Aug-2022     13-Aug-2022     14-Aug-2022     15-Aug-2022     16-Aug-2022     17-Aug-2022     18-Aug-2022     19-Aug-2022     20-Aug-2022     21-Aug-2022     Grand Total
Abdulqader Ahmed                                        59      34      5       50      6       16              10                                      3                                       183
Apoorv Joshi                                    11      28      5       3                                                                       3                                       50
Maya Shamma     79      88      81      95      107             100             77      42      98      99      99      70      112     100     99      111     101     85      132     1775
Mohammed Murshed                                                                                        86      65      35      6                                                               192
Mohammed yahya                  70              8       57      124     134     129     80                      14      79      98      66      118     144     121     125     109     1476
Rossana Rass                                    92      74                      52      56      65      62      69              90      90      87      69      69      71              946
Grand Total     79      88      151     95      277     193     234     187     264     194     249     236     217     155     300     256     310     324     291     281     241     4622
Other %
Sum of Other %  Date
Name    01-Aug-2022     02-Aug-2022     03-Aug-2022     04-Aug-2022     05-Aug-2022     06-Aug-2022     07-Aug-2022     08-Aug-2022     09-Aug-2022     10-Aug-2022     11-Aug-2022     12-Aug-2022     13-Aug-2022     14-Aug-2022     15-Aug-2022     16-Aug-2022     17-Aug-2022     18-Aug-2022     19-Aug-2022     20-Aug-2022     21-Aug-2022
Abdulqader Ahmed                                                                4%
Apoorv Joshi
Maya Shamma     25%     23%     19%     36%     25%             32%             29%     26%     24%     30%     35%     44%     32%     30%     35%     36%     41%     36%     39%
Mohammed Murshed                                                                                        37%     18%     26%
Mohammed yahya                                                                                                                                                                  4%
Rossana Rass                                    20%     39%                     54%     52%     37%     40%     32%             51%     40%     57%     55%     64%     59%
FCR %
Sum of FCR %    Date
Name    01-Aug-2022     02-Aug-2022     03-Aug-2022     04-Aug-2022     05-Aug-2022     06-Aug-2022     07-Aug-2022     08-Aug-2022     09-Aug-2022     10-Aug-2022     11-Aug-2022     12-Aug-2022     13-Aug-2022     14-Aug-2022     15-Aug-2022     16-Aug-2022     17-Aug-2022     18-Aug-2022     19-Aug-2022     20-Aug-2022     21-Aug-2022
Abdulqader Ahmed                                                                42%
Apoorv Joshi
Maya Shamma     38%     39%     49%     42%     54%             41%             52%     52%     51%     53%     35%     39%     40%     65%     59%     60%     53%     61%     61%
Mohammed Murshed                                                                                        72%     69%     71%     83%
Mohammed yahya                  61%             63%     53%     67%     58%     71%     79%                     64%     67%     82%     83%     92%     97%     97%     95%     94%
Rossana Rass                                    61%     70%                     60%     63%     68%     71%     71%             79%     56%     43%     43%     30%     39%
CSAT %
Sum of C-Sat    Date
Name    01-Aug-2022     02-Aug-2022     03-Aug-2022     04-Aug-2022     05-Aug-2022     06-Aug-2022     07-Aug-2022     08-Aug-2022     09-Aug-2022     10-Aug-2022     11-Aug-2022     12-Aug-2022     13-Aug-2022     14-Aug-2022     15-Aug-2022     16-Aug-2022     17-Aug-2022     18-Aug-2022     19-Aug-2022     20-Aug-2022     21-Aug-2022
Abdulqader Ahmed                                        75%     75%     100%    67%             50%
Apoorv Joshi                                    100%    100%
Maya Shamma     50%     33%     40%     20%     43%             13%             50%     60%     50%     43%     17%     33%     50%     25%             100%    60%     100%    50%
Mohammed Murshed                                                                                        56%     40%
Mohammed yahya                  11%                     50%     46%     40%     70%     50%                             25%     71%     33%     50%             50%
Rossana Rass                                    40%     60%                             67%     43%                             20%     50%     33%

________________________________
From: "Gaurav Yadav" <[email-masked]>
To: "saurabh" <[email-masked]>
Cc: "deeksha" <[email-masked]>, "Ashish Dabral" <[email-masked]>
Sent: Friday, August 19, 2022 2:03:04 PM
Subject: LSM Automation Report - 1st to 18th August

Hi Sir,
Given below is the LSM Automation update till 18th Aug.

Total Tickets done              C-Sat %         FCR %           Avg tickets per day
3809            42%             58%             212
Handled Automation tickets by agent
Sum of Tickets  Date
Name    01-Aug-2022     02-Aug-2022     03-Aug-2022     04-Aug-2022     05-Aug-2022     06-Aug-2022     07-Aug-2022     08-Aug-2022     09-Aug-2022     10-Aug-2022     11-Aug-2022     12-Aug-2022     13-Aug-2022     14-Aug-2022     15-Aug-2022     16-Aug-2022     17-Aug-2022     18-Aug-2022     Grand Total
Abdulqader Ahmed                                        59      34      5       50      6       16              10                                      3               183
Apoorv Joshi                                    11      28      5       3                                                                       3               50
Maya Shamma     79      88      81      95      107             100             77      42      98      99      99      70      112     100     99      111     1457
Mohammed Murshed                                                                                        86      65      35      6                                       192
Mohammed yahya                  70              8       57      124     134     129     80                      14      79      98      66      118     144     1121
Rossana Rass                                    92      74                      52      56      65      62      69              90      90      87      69      806
Grand Total     79      88      151     95      277     193     234     187     264     194     249     236     217     155     300     256     310     324     3809
Other %
Sum of Other %  Date
Name    01-Aug-2022     02-Aug-2022     03-Aug-2022     04-Aug-2022     05-Aug-2022     06-Aug-2022     07-Aug-2022     08-Aug-2022     09-Aug-2022     10-Aug-2022     11-Aug-2022     12-Aug-2022     13-Aug-2022     14-Aug-2022     15-Aug-2022     16-Aug-2022     17-Aug-2022     18-Aug-2022
Abdulqader Ahmed                                                                4%
Apoorv Joshi
Maya Shamma     25%     23%     19%     36%     25%             32%             29%     26%     24%     30%     35%     44%     32%     30%     35%     36%
Mohammed Murshed                                                                                        37%     18%     26%
Mohammed yahya
Rossana Rass                                    20%     39%                     54%     52%     37%     40%     32%             51%     40%     57%     55%
FCR %
Sum of FCR %    Date
Name    01-Aug-2022     02-Aug-2022     03-Aug-2022     04-Aug-2022     05-Aug-2022     06-Aug-2022     07-Aug-2022     08-Aug-2022     09-Aug-2022     10-Aug-2022     11-Aug-2022     12-Aug-2022     13-Aug-2022     14-Aug-2022     15-Aug-2022     16-Aug-2022     17-Aug-2022     18-Aug-2022
Abdulqader Ahmed                                                                42%
Apoorv Joshi
Maya Shamma     38%     39%     49%     42%     54%             41%             52%     52%     51%     53%     35%     39%     40%     65%     59%     60%
Mohammed Murshed                                                                                        72%     69%     71%     83%
Mohammed yahya                  61%             63%     53%     67%     58%     71%     79%                     64%     67%     82%     83%     92%     97%
Rossana Rass                                    61%     70%                     60%     63%     68%     71%     71%             79%     56%     43%     43%
CSAT %
Sum of C-Sat    Date
Name    01-Aug-2022     02-Aug-2022     03-Aug-2022     04-Aug-2022     05-Aug-2022     06-Aug-2022     07-Aug-2022     08-Aug-2022     09-Aug-2022     10-Aug-2022     11-Aug-2022     12-Aug-2022     13-Aug-2022     14-Aug-2022     15-Aug-2022     16-Aug-2022     17-Aug-2022     18-Aug-2022
Abdulqader Ahmed                                        75%     75%     100%    67%             50%
Apoorv Joshi                                    100%    100%
Maya Shamma     50%     33%     40%     20%     43%             13%             50%     60%     50%     43%     17%     33%     50%     25%             100%
Mohammed Murshed                                                                                        56%     40%
Mohammed yahya                  11%                     50%     46%     40%     70%     50%                             25%     71%     33%     50%
Rossana Rass                                    40%     60%                             67%     43%                             20%     50%     33%

________________________________
From: "Gaurav Yadav" <[email-masked]>
To: "saurabh" <[email-masked]>
Cc: "deeksha" <[email-masked]>, "Ashish Dabral" <[email-masked]>
Sent: Thursday, August 18, 2022 1:27:00 PM
Subject: LSM Automation Report - 1st to 17th August

Hi Sir,
Given below is the LSM Automation update till 17th Aug.

Total Tickets done              C-Sat %         FCR %           Avg tickets per day
3485            42%             56%             205
Handled Automation tickets by agent
Sum of Tickets  Date
Name    01-Aug-2022     02-Aug-2022     03-Aug-2022     04-Aug-2022     05-Aug-2022     06-Aug-2022     07-Aug-2022     08-Aug-2022     09-Aug-2022     10-Aug-2022     11-Aug-2022     12-Aug-2022     13-Aug-2022     14-Aug-2022     15-Aug-2022     16-Aug-2022     17-Aug-2022     Grand Total
Abdulqader Ahmed                                        59      34      5       50      6       16              10                                      3       183
Apoorv Joshi                                    11      28      5       3                                                                       3       50
Maya Shamma     79      88      81      95      107             100             77      42      98      99      99      70      112     100     99      1346
Mohammed Murshed                                                                                        86      65      35      6                               192
Mohammed yahya                  70              8       57      124     134     129     80                      14      79      98      66      118     977
Rossana Rass                                    92      74                      52      56      65      62      69              90      90      87      737
Grand Total     79      88      151     95      277     193     234     187     264     194     249     236     217     155     300     256     310     3485
Other %
Sum of Other %  Date
Name    01-Aug-2022     02-Aug-2022     03-Aug-2022     04-Aug-2022     05-Aug-2022     06-Aug-2022     07-Aug-2022     08-Aug-2022     09-Aug-2022     10-Aug-2022     11-Aug-2022     12-Aug-2022     13-Aug-2022     14-Aug-2022     15-Aug-2022     16-Aug-2022     17-Aug-2022
Abdulqader Ahmed                                                                4%
Apoorv Joshi
Maya Shamma     25%     23%     19%     36%     25%             32%             29%     26%     24%     30%     35%     44%     32%     30%     35%
Mohammed Murshed                                                                                        37%     18%     26%
Mohammed yahya
Rossana Rass                                    20%     39%                     54%     52%     37%     40%     32%             51%     40%     57%
FCR %
Sum of FCR %    Date
Name    01-Aug-2022     02-Aug-2022     03-Aug-2022     04-Aug-2022     05-Aug-2022     06-Aug-2022     07-Aug-2022     08-Aug-2022     09-Aug-2022     10-Aug-2022     11-Aug-2022     12-Aug-2022     13-Aug-2022     14-Aug-2022     15-Aug-2022     16-Aug-2022     17-Aug-2022
Abdulqader Ahmed                                                                42%
Apoorv Joshi
Maya Shamma     38%     39%     49%     42%     54%             41%             52%     52%     51%     53%     35%     39%     40%     65%     59%
Mohammed Murshed                                                                                        72%     69%     71%     83%
Mohammed yahya                  61%             63%     53%     67%     58%     71%     79%                     64%     67%     82%     83%     92%
Rossana Rass                                    61%     70%                     60%     63%     68%     71%     71%             79%     56%     43%
CSAT %
Sum of C-Sat    Date
Name    01-Aug-2022     02-Aug-2022     03-Aug-2022     04-Aug-2022     05-Aug-2022     06-Aug-2022     07-Aug-2022     08-Aug-2022     09-Aug-2022     10-Aug-2022     11-Aug-2022     12-Aug-2022     13-Aug-2022     14-Aug-2022     15-Aug-2022     16-Aug-2022     17-Aug-2022
Abdulqader Ahmed                                        75%     75%     100%    67%             50%
Apoorv Joshi                                    100%    100%
Maya Shamma     50%     33%     40%     20%     43%             13%             50%     60%     50%     43%     17%     33%     50%     25%
Mohammed Murshed                                                                                        56%     40%
Mohammed yahya                  11%                     50%     46%     40%     70%     50%                             25%     71%     33%     50%
Rossana Rass                                    40%     60%                             67%     43%                             20%     50%     33%

________________________________
From: "Gaurav Yadav" <[email-masked]>
To: "saurabh" <[email-masked]>
Cc: "Ashish Dabral" <[email-masked]>, "deeksha" <[email-masked]>
Sent: Wednesday, August 17, 2022 3:07:36 PM
Subject: LSM Automation Report - 1st to 16th August

Hi Sir,
Given below is the LSM Automation update till 16th Aug.

Total Tickets done              C-Sat %         FCR %           Avg tickets per day
3175            42%             55%             198
Handled Automation tickets by agent
Sum of Tickets  Date
Name    01-Aug-2022     02-Aug-2022     03-Aug-2022     04-Aug-2022     05-Aug-2022     06-Aug-2022     07-Aug-2022     08-Aug-2022     09-Aug-2022     10-Aug-2022     11-Aug-2022     12-Aug-2022     13-Aug-2022     14-Aug-2022     15-Aug-2022     16-Aug-2022     Grand Total
Abdulqader Ahmed                                        59      34      5       50      6       16              10                                      180
Apoorv Joshi                                    11      28      5       3                                                                       47
Maya Shamma     79      88      81      95      107             100             77      42      98      99      99      70      112     100     1247
Mohammed Murshed                                                                                        86      65      35      6                       192
Mohammed yahya                  70              8       57      124     134     129     80                      14      79      98      66      859
Rossana Rass                                    92      74                      52      56      65      62      69              90      90      650
Grand Total     79      88      151     95      277     193     234     187     264     194     249     236     217     155     300     256     3175
Other %
Sum of Other %  Date
Name    01-Aug-2022     02-Aug-2022     03-Aug-2022     04-Aug-2022     05-Aug-2022     06-Aug-2022     07-Aug-2022     08-Aug-2022     09-Aug-2022     10-Aug-2022     11-Aug-2022     12-Aug-2022     13-Aug-2022     14-Aug-2022     15-Aug-2022     16-Aug-2022
Abdulqader Ahmed                                                                4%
Apoorv Joshi
Maya Shamma     25%     23%     19%     36%     25%             32%             29%     26%     24%     30%     35%     44%     32%     30%
Mohammed Murshed                                                                                        37%     18%     26%
Mohammed yahya
Rossana Rass                                    20%     39%                     54%     52%     37%     40%     32%             51%     40%
FCR %
Sum of FCR %    Date
Name    01-Aug-2022     02-Aug-2022     03-Aug-2022     04-Aug-2022     05-Aug-2022     06-Aug-2022     07-Aug-2022     08-Aug-2022     09-Aug-2022     10-Aug-2022     11-Aug-2022     12-Aug-2022     13-Aug-2022     14-Aug-2022     15-Aug-2022     16-Aug-2022
Abdulqader Ahmed                                                                42%
Apoorv Joshi
Maya Shamma     38%     39%     49%     42%     54%             41%             52%     52%     51%     53%     35%     39%     40%     65%
Mohammed Murshed                                                                                        72%     69%     71%     83%
Mohammed yahya                  61%             63%     53%     67%     58%     71%     79%                     64%     67%     82%     83%
Rossana Rass                                    61%     70%                     60%     63%     68%     71%     71%             79%     56%
CSAT %
Sum of C-Sat    Date
Name    01-Aug-2022     02-Aug-2022     03-Aug-2022     04-Aug-2022     05-Aug-2022     06-Aug-2022     07-Aug-2022     08-Aug-2022     09-Aug-2022     10-Aug-2022     11-Aug-2022     12-Aug-2022     13-Aug-2022     14-Aug-2022     15-Aug-2022     16-Aug-2022
Abdulqader Ahmed                                        75%     75%     100%    67%             50%
Apoorv Joshi                                    100%    100%
Maya Shamma     50%     33%     40%     20%     43%             13%             50%     60%     50%     43%     17%     33%     50%     25%
Mohammed Murshed                                                                                        56%     40%
Mohammed yahya                  11%                     50%     46%     40%     70%     50%                             25%     71%     33%
Rossana Rass                                    40%     60%                             67%     43%                             20%     50%

________________________________
From: "saurabh" <[email-masked]>
To: "Gaurav Yadav" <[email-masked]>
Cc: "Ashish Dabral" <[email-masked]>, "deeksha" <[email-masked]>
Sent: Tuesday, August 16, 2022 10:07:35 PM
Subject: Re: LSM Automation Report - 1st to 15th August

Dear Gaurav,

Thank you. Please send this data to me copied pasted in email body.

Please also use colour scale to show trends

Saurabh Dadu
LiveSalesman
India: +91 120 4332621 x 17
US: 1 240 949 2437
Cell: +91 9810175203
________________________________
From: Gaurav Yadav <[email-masked]>
Sent: 16 August 2022 8:09 PM
To: Saurabh Dadu <[email-masked]>
Cc: Ashish Dabral <[email-masked]>; Deeksha Dadu <[email-masked]>
Subject: LSM Automation Report - 1st to 15th August

Hi sir,

Please find the attached LSM Automation Report from 1st of August till 15th August.

Regards,
Gaurav