Subject: Tech Support Candidate - Mahendra Mahendra
From: Mahendra Mahendra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 1 Sep 2022 01:30:11 -0400

| | Tech Support Test

Name | Mahendra Mahendra
E-mail | [email-masked]
Phone Number | (+91) 7683088751
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Noida sector 51
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Avhm | 3month | April | 25,000
Previous Employer 1 | Na | Na | Na | Na
Previous Employer 2 | Na | Na | Na | Na

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Troubleshooting why you can't get to some pages can be tricky, but this guide will get you on the right path to seeing if it's a problem with your computer or elsewhere.

This guide walks you through seeing what you can and cannot access, and gets you to the resources you need to help fix the problem

1. Restart my device
2. Internet connection

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Open to settings
2. Click on bluetooth
3. Click on bluetooth device
4. pair with new device

What according to you makes you a good candidate for customer service or technical support job? | Be polite and listen carefully to customer problem
On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |