Subject: Daily performance summary for LiveSalesman team for Aug 31st, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 1 Sep 2022 09:05:20 +0530

Please find listed below the performance data for the LiveSalesman team for Aug 31st, 2022.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Aws Adra | 0 | 0 | 0 | 0 | 0
Mosab Mohammed Abdalla Nasreldin | 0 | 1 | 0 | 8 | 9
Abdallah Ahmed | 0 | 9 | 0 | 0 | 9
Sultan Motawa | 0 | 0 | 17 | 7 | 24
Ali hazzaa | 0 | 0 | 0 | 2 | 2
Jok Kuol | 0 | 0 | 0 | 0 | 0
taher Mohammad | 0 | 2 | 10 | 6 | 18
Hasan Nour | 1 | 1 | 0 | 1 | 3
Alhamzi Mohammed | 0 | 0 | 0 | 1 | 1
Mohiuddin Lsm | 0 | 4 | 0 | 8 | 12
Waseem Ahemad . Khan | 0 | 0 | 0 | 0 | 0
Syed Ataullah | 0 | 1 | 0 | 0 | 1
Ali Ibraheem | 0 | 2 | 5 | 7 | 14
Asma Alotaibi | 0 | 3 | 35 | 1 | 39
Khaled Sufian | 0 | 2 | 18 | 5 | 25
Malek Hosan | 0 | 2 | 0 | 0 | 2
! Hassan Bin Saeed | 0 | 0 | 9 | 6 | 15
Wejdan Alotaibi | 0 | 0 | 31 | 3 | 34
Grand Total | 1 | 27 | 125 | 55 | 208

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 57
| Delivery Related | Delivery Status | 39
Customer Services Total | | | 96
Live Sales | Pre-Sale | Help in completing the order | 19
Live Sales Total | | | 19
Grand Total | | | 115

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mosab Mohammed Abdalla Nasreldin | 1 | 0 | 0 | 0 | 0 | 0 | 1
Hasan Nour | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 2 | 0 | 0 | 0 | 0 | 0 | 2

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Asma Alotaibi | 7 | 0 | 1 | 1 | 0 | 2 | 11
Ali Ibraheem | 7 | 2 | 0 | 3 | 0 | 8 | 20
Mosab Mohammed Abdalla Nasreldin | 11 | 1 | 3 | 5 | 6 | 14 | 40
Mohiuddin Lsm | 8 | 2 | 0 | 2 | 0 | 4 | 16
Ali hazzaa | 4 | 4 | 1 | 2 | 2 | 6 | 19
taher Mohammad | 3 | 1 | 0 | 1 | 1 | 3 | 9
Alhamzi Mohammed | 2 | 0 | 0 | 1 | 1 | 1 | 5
Hasan Nour | 0 | 0 | 0 | 0 | 0 | 1 | 1
Khaled Sufian | 5 | 0 | 0 | 0 | 0 | 2 | 7
Abdallah Ahmed | 4 | 3 | 0 | 2 | 2 | 5 | 16
Abdullah Otaibi | 0 | 0 | 0 | 0 | 0 | 1 | 1
! Hassan Bin Saeed | 8 | 8 | 0 | 2 | 1 | 2 | 21
Malek Hosan | 1 | 0 | 0 | 0 | 0 | 1 | 2
Sultan Motawa | 8 | 0 | 0 | 0 | 0 | 1 | 9
Hamza.abuazzam Nouri Abuazzam | 0 | 0 | 0 | 1 | 0 | 0 | 1
Wejdan Alotaibi | 4 | 0 | 0 | 0 | 0 | 0 | 4
Grand Total | 72 | 21 | 5 | 20 | 13 | 51 | 182

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
taher Mohammad | 1 | 0 | 1 | 0 | 0 | 1 | 3
| 0 | 0 | 0 | 0 | 0 | 1 | 1
Khaled Sufian | 0 | 0 | 0 | 0 | 0 | 1 | 1
! Hassan Bin Saeed | 0 | 1 | 0 | 0 | 0 | 1 | 2
Abdallah Ahmed | 3 | 0 | 0 | 1 | 0 | 1 | 5
Ali hazzaa | 0 | 0 | 0 | 0 | 0 | 1 | 1
Ali Ibraheem | 2 | 0 | 0 | 0 | 0 | 1 | 3
Hamza.abuazzam Nouri Abuazzam | 1 | 0 | 0 | 1 | 0 | 0 | 2
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 1 | 0 | 0 | 0 | 1
Mohiuddin Lsm | 2 | 1 | 0 | 0 | 0 | 0 | 3
Alhamzi Mohammed | 1 | 0 | 0 | 0 | 0 | 0 | 1
Hasan Nour | 1 | 0 | 0 | 0 | 0 | 0 | 1
Malek Hosan | 1 | 0 | 0 | 0 | 0 | 0 | 1
Asma Alotaibi | 2 | 0 | 0 | 0 | 0 | 0 | 2
Grand Total | 14 | 2 | 2 | 2 | 0 | 7 | 27

Please feel free to reach out for any further clarifications.