Subject: Daily performance summary for LiveSalesman team for Aug 31st, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 1 Sep 2022 09:01:22 +0530

Please find listed below the performance data for the LiveSalesman team for Aug 31st, 2022.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Aws Adra | 2 | 7 | 17 | 0 | 8 | 34
Mosab Mohammed Abdalla Nasreldin | 7 | 0 | 0 | 0 | 7 | 14
Abdallah Ahmed | 0 | 0 | 0 | 0 | 0 | 0
Sultan Motawa | 0 | 0 | 0 | 0 | 0 | 0
Ali hazzaa | 0 | 0 | 0 | 0 | 0 | 0
Jok Kuol | 21 | 2 | 10 | 0 | 5 | 38
taher Mohammad | 0 | 0 | 0 | 0 | 0 | 0
Hasan Nour | 4 | 0 | 0 | 0 | 0 | 4
Alhamzi Mohammed | 2 | 3 | 11 | 0 | 5 | 21
Mohiuddin Lsm | 0 | 1 | 8 | 0 | 1 | 10
Waseem Ahemad . Khan | 0 | 8 | 26 | 0 | 1 | 35
Syed Ataullah | 0 | 0 | 0 | 1 | 1 | 2
Ali Ibraheem | 0 | 0 | 0 | 0 | 0 | 0
Asma Alotaibi | 0 | 0 | 0 | 0 | 0 | 0
Khaled Sufian | 0 | 0 | 0 | 0 | 0 | 0
Malek Hosan | 0 | 0 | 0 | 0 | 0 | 0
! Hassan Bin Saeed | 0 | 0 | 0 | 0 | 0 | 0
Wejdan Alotaibi | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 36 | 21 | 72 | 1 | 28 | 158

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 37
| Delivery Related | Delayed Delivery (HH) | 3
| | Delivery Status | 8
| | Reschedule Delivery | 2
| Product Complaint | (blank) | 1
| | Complaint within Warranty | 4
| Refunds and Cancelations | Cancelation | 3
| | Delay collection | 1
| | Refund for Other reason | 1
| | Return Request Initiation | 1
Customer Services Total | | | 61
Mattress Related | Pre-Sales | Other PreSales | 1
Mattress Related Total | | | 1
No Answer | (blank) | (blank) | 2
No Answer Total | | | 3
No Answer | No Answer | No Answer | 1
PreSales | (blank) | (blank) | 5
| Other Enquiry | Offers | 1
| | Payment Methods | 1
| | Store Availability | 3
| | Using Shukran Points | 1
| | Website/App Issues | 1
| Policy Related | Delivery Time | 1
| Product Related | Combo | 2
| | Pricing | 1
| | Product Specification | 2
PreSales Total | | | 18
Grand Total | | | 83

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Jok Kuol | 0 | 0 | 0 | 0 | 0 | 1 | 1
Mosab Mohammed Abdalla Nasreldin | 6 | 0 | 1 | 1 | 0 | 1 | 9
Alhamzi Mohammed | 3 | 0 | 0 | 0 | 0 | 1 | 4
Aws Adra | 1 | 0 | 0 | 0 | 0 | 0 | 1
Hasan Nour | 1 | 0 | 0 | 0 | 0 | 0 | 1
Syed Ataullah | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 12 | 0 | 1 | 1 | 0 | 3 | 17

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Aws Adra | 5 | 5 | 3 | 6 | 6 | 17 | 42
Alhamzi Mohammed | 5 | 0 | 0 | 1 | 1 | 5 | 12
Mohiuddin Lsm | 5 | 0 | 0 | 0 | 1 | 4 | 10
Jok Kuol | 4 | 1 | 0 | 1 | 2 | 7 | 15
Waseem Ahemad . Khan | 5 | 0 | 1 | 1 | 1 | 1 | 9
| 0 | 0 | 0 | 0 | 0 | 2 | 2
Hasan Nour | 1 | 0 | 0 | 1 | 0 | 2 | 4
Mosab Mohammed Abdalla Nasreldin | 5 | 1 | 2 | 0 | 0 | 3 | 11
Grand Total | 30 | 7 | 6 | 10 | 11 | 41 | 105

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Aws Adra | 9 | 3 | 1 | 3 | 0 | 2 | 18
| 0 | 0 | 0 | 0 | 0 | 1 | 1
Mosab Mohammed Abdalla Nasreldin | 3 | 1 | 0 | 0 | 0 | 3 | 7
Anslem Misquitta | 0 | 0 | 0 | 0 | 0 | 1 | 1
Waseem Ahemad . Khan | 3 | 0 | 1 | 0 | 0 | 2 | 6
Jok Kuol | 6 | 1 | 0 | 1 | 1 | 0 | 9
Alhamzi Mohammed | 1 | 0 | 0 | 1 | 0 | 0 | 2
Murtaza Kutiyanawala | 1 | 0 | 0 | 0 | 0 | 0 | 1
Hasan Nour | 1 | 0 | 0 | 0 | 0 | 0 | 1
Mohiuddin Lsm | 1 | 0 | 0 | 0 | 0 | 0 | 1
Syed Ataullah | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 26 | 5 | 2 | 5 | 1 | 9 | 48

Please feel free to reach out for any further clarifications.