Subject: Tech Support Candidate - Shivam Verma
From: Shivam Verma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 31 Aug 2022 11:29:14 -0400

| | Tech Support Test

Name | Shivam Verma
E-mail | [email-masked]
Phone Number | (201306) 9717691504
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Greater noida
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Networking - basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Silaris Information pvt ltd | Complain resolution executive | July 2020 | 12000
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Interacted with Domestic customers on Phone
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | In computer most of the basic problems can be resolved by restarting the system.so first thing i would do is to restart my system.if i still get that error then i will check for my internet connection whether its working properly or not.After that if i still get that error then i will check the website details as its servers are completely down or not.So if i follow these steps, i will surely get the idea of the problem and be able to resolve it .

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn on the bluetooth of both speaker and mobile phone.
2. Search for the speakers bluetooth name in our mobile under the bluetooth option.
3. Once we find the speakers bluetooth name we have to pair it with our phone by just clicking on it.
4. Once both devices get paired , we can connect them by clicking the connect option in our phone.

What according to you makes you a good candidate for customer service or technical support job?

According to me a good candidate must have some qualities as follows-
1.Good communication and listening skills
2.Having enough knowledge to provide the solution to the customer.
3.Should not have short tempered.
4.Must be polite while speaking to customer.
5.Understanding the problems , a customer is facing

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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